Auburn Heating Plumbing & AC
Cir, Chagrin Falls, OH

Auburn Heating Plumbing & AC Reviews

4.6 stars based on 173 reviews

Featured Comments:

• D

  Dianna Dunlevy

  5.0

  The entire team at Auburn Heating was professional and responsive. They came out for a maintenance call and realized we needed a new heating system. They had it here and installed within a day. Really enjoyed working with them and would highly recommend them!

• R

  Robert Ahrens

  1.0

  I contacted Auburn Heating when I had a problem with my furnace. They arrived the same day. I had previously had them do a furnace tune-up in 2019. I asked the technician to do a tune-up while he was here. The previous tune-up in 2019 cost $279. The tune-up on the furnace I got yesterday cost us $429. That is a 54% increase in the tune-up charge in 3 years! I reviewed the log of what was done in 2019 versus what was done yesterday, and the company actually did less yesterday than they did 3 years ago. I realize that prices for services increase as time goes by, but a 54% increase in 3 years for less service is exorbitant. In addition to that, when the technician left he did not give me a copy of the bill, telling me it would be emailed to me. I never got the bill that day, so I called the office the next day, only to find out that they did not have my email address on file. My recommendation? Find another company to service your furnace. If you do business with Auburn Heating, make sure you know what they are charging you before you agree to it. And make sure you get a copy of the bill before the technician leaves.

• K

  Kesia Newbrough

  1.0

  Needed repair of hot water tank. I was told the part would be in within a week. I had to call three weeks later and the part hadn't been ordered yet. The plumber came out three days later, didn't give me a quote, told me that he was incorrect on his first assessment and had to replace a bigger unit and the price was staggering. The plumber told me that yes, they were very expensive. I had to ask three times for a receipt and had to call the office to get one. When I asked the office why the plumber didn't leave the replace part with me and was told that they had to send the part back for the warranty although they kept the warranty money. They double dipped and I paid. So now I can't use the warranty on my own hot water tank to boot!

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