HVAC

Atlas Trillo Heating & Air Conditioning
Paragon, San Jose, CA

4.6

(276)Check map

Phone:
+1 408-286-8931

Website:
https://www.ars.com/atlas-trillo?utm_source=SIQ&utm_medium=Listings&utm_campaign=Google

Address:
2305 Paragon Dr, San Jose, CA 95131

Hours:
SundayOpen 24 hours
OPEN NOW

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Atlas Trillo Heating & Air Conditioning Reviews

4.6 stars based on 276 reviews

Featured Comments:

T
Tiffani Castillo-Lartigue
1.0

DO NOT USE THEM! SATISFACTION IS NOT GUARANTEED! Corporate office doesnt do anything. Home Depot referred ARS for AC installation. Unfortunately, we were naive and believed what the ARS Salesman Sam stated and signed a contract. Post installation we find out that Sam's statements were not accurate and truthful information. When called out on his false information he was unprofessional and rude. General Manger Justin unresponsive - it took over 4 weeks to get a call from him. ARS receptionist Bonnie kept saying he was out. ARS Quality Manager Marissa also rude and only cares to close out permits. The ARS "exceptional service guarantee" is BS - they don't take responsibility and blame Home Depot and vice versa. Overall the General Manger Justin, Quality Manager Marissa, and Home Depot Liaison Angela Roche are not professional or tactful for being in management. It took ARS 4 inspections to pass. The technicians are underpaid but great - ask for an ITEMIZED bill! ARS refused to provide one to us when asked multiple times. We had a couple other consults after since ARS and home depot will no longer help us and the other HVAC companies stated it was a sloppy install (black coil wrap could be hidden and not such an eye sore and the unit should have been on the roof! Sadly all the ARS techs first ask why is it here and not on the rood…because SAM LIED AND SAID IT COULDN’T GO ON THE ROOF!). See pictures. USE ANOTHER COMPANY FOR A MORE PROFESSIONAL AND CLEANER INSTALL THAT WILL GIVE BETTER OPTIONS.
Response from the owner
Tiffani, thank you for taking time to share your feedback. Customer satisfaction is important to us, and we want you to be happy not only with the work performed, as well as the service you received. As a premier service provider, we make every reasonable effort to meet our customers’ expectations with each professional install. We were able to confirm today that your final inspection has been completed. We do regret that you were not fully satisfied with your experience. We appreciate the opportunity and hope we can be given the chance to earn your business in the future.
K
Kelly Fowell
5.0

Wow! After 8 days with no heat, Atlas came to the rescue! They are very professional and the happiest crew ever! They took the time to educate me on my new furnace and helped me with the Nest setup. Plus Jesus's singing made my day! I am one very happy customer!
Response from the owner
Kelly, we are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Thank you for being a Atlas Trillo Heating & Air Conditioning customer!
B
Ben Wang
5.0

From sales to installation, it is very smooth and great experience. Micheal is a very knowledges and considerate sales representative. He helped me come up best solution and explained all my questions. They also beat Costco in price. Gilbert and Hector are outstanding installation team. Their work are beautifully done. They were so kind and even helped me remove two doors to accommodate a washer dryer delivery! The guys delivered them did not help. Fully recommend. Great company to get help from.
Response from the owner
Ben, thank you for the awesome review! Atlas Trillo Heating & Air Conditioning is committed to providing the absolute best in service to each of our customers, and we are proud to hear about your experience with Michael. Having great technicians on our team is something we are proud of and value. Thank you for choosing Atlas Trillo Heating & Air Conditioning!