Atlas Heating and Air Conditioning
32nd, Oakland, CA

Atlas Heating and Air Conditioning Reviews

4.9 stars based on 351 reviews

Featured Comments:

• C

  Charles Sprague

  5.0

  Our 35-year-old heater gave up the ghost and because Atlas had installed it, we asked them to come see what was the issue. It had developed a terminal problem that was making it dangerous as well to continue using it. The technician showed us what had broken and in no uncertain terms let us know we needed to replace it. This was during a pretty tough cold snap, so we were in a bind, disappointed, and freezing. But I never once doubted the sincerity and truth of their diagnosis and despite the fact that the time estimated for replacement seemed long at first, it was clear to us that they were doing the 'right thing' in terms of procuring and installing the machine. And it was also became clear to us that heaters are now very complex entities with lots of computer aided functions. Atlas came when they said they would and quickly (at least to me) installed the new heater. BUT IT WOULD NOT 'fire up' and had the initial team baffled as to the cause. To make this long story shorter, it turned out that a computer board part was failing. Then, to all of our dismay, the replacement was also defective and we were still freezing. Ultimately, they were inventive enough to simply 'borrow' the part from another heater in their inventory--putting the customer first. I do not know anything about this crucial appliance in our house, but i never had any indication of hesitancy or remorse or dishonesty regarding their efforts to solve our problem. Needless to say, the appliance was expensive, but our money was well-spent and i give the highest of recommendation for you to use Atlas should you have a similar issue.

• M

  Melissa Habegger

  5.0

  We had such a great experience with both our technician (Aaron) and the office staff at Atlas. Our heater stopped working after Thanksgiving and they were quick to send Aaron out to take a look - he did a great job of explaining what was going on with our older heater and talking us through our options. He was both optimistic and realistic, which helped us make the best decision for us re: how to move forward. Once the part he needed came in, Atlas put us back on his schedule ASAP (much appreciated since we are due with our first baby any day now). Our heat is back - just in time! - and we look forward to working with Aaron & Atlas for all of our needs going forward.

• R

  Rita Marcelle

  5.0

  I had a very positive experience with this company commencing with the person I spoke with on the phone. She was empathetic and was able to schedule a speedy appointment. The technician who came to the house was extremely competent and knowledgeable . He readily identified the problem, had the needed part, and was able to quickly resolve the issue. I haven't had any subsequent problems. I highly recommend this company.

More reviews (2)