Atlas Air Masters A/C & Heating
Main, Nanuet, NY

Atlas Air Masters A/C & Heating Reviews

3.3 stars based on 24 reviews

Featured Comments:

• C

  Carol Truhon

  1.0

  Unfortunately I will no longer be giving Atlas my business. This review does contradict the review given by my husband before this incident. I’ve used Atlas for more than 20 + years for heating, A/C, hot water heater, and all related and until now have been very satisfied. This season following a routine A/C check up, I noticed water dripping from my bedroom ceiling. I reported to Atlas and to their credit, the tech returned right away, removed some sopping insulation, then replaced a component related to the drain pan which directs condensation to the gutter. This apparently was defective causing the pan to overflow in the ceiling. He indicated he “should have caught that”. Tech cut a small hole in the Sheetrock to drain the water. Looked like that would be a sufficient remedy, unfortunately the ceiling had been saturated and is now visibly sagging. I later overheard my husband in “conversation “ with Kevin who was shouting on the phone, arguing that he disavowed any responsibility for damages, this problem could have occurred at anytime and was not related to their service call etc…..I asked him to stop by and inspect, he replied he was going on vacation for couple weeks and would call me when he returned. He has not called. I wrote a letter to the Atlas company inquiring about his insurance company for a potential claim. There has been no response. I am tremendously disappointed having done business with this company for many years, and have been accommodating his preferred payment method. Overall I feel that I received a very shabby and unprofessional response to what had been a valued business relationship. We are currently in process of the repair.

• J

  Joseph Truhon

  5.0

  I have been using Atlas for over 10 years and by far are they not only knowledgeable but honest. One incident when we came home from vacation several years ago, the furnace stopped heating due to a water flow issue. I forgot the maintenance guys name but he checked every component of the furnace and determined the issue to be in the module box. Replaced and back to heating. Very trustworthy organization

• F

  Florence Lishansky

  1.0

  Really disappointed with the customer service. We called and scheduled an appointment for AC maintenance and were told that we needed to wait a month because they were extremely busy. As this company previously serviced the units for the old owners of our home, we decided to wait the month. In preparation for the appointment, we took time off work and on the morning of the appointment, I called at around 8am to see if I could get a more precise arrival time. I spoke to Ashley who told me that my appointment was confirmed for an 8am-12pm time slot and I should expect a technician during that window. No other information was available. A little past 10am, Ashley called again and said our appointment was being cancelled because we are considered a non-priority customer and they were slammed with emergencies. She offered to reschedule us again 2 weeks out but could not guarantee that we wouldn’t get stood up again. I questioned what changed in the last few hours from her confirmation to her cancellation and she offered no explanation. I then asked to speak to a manager and she said someone would call in a few hours. No one called. We left at least 4 voice messages with their answering service over the next two days- all of which were ignored. My mom called and left them a voice message and got a call back in minutes again from Ashley!!! When she asked Ashley why no one was calling us back and ignoring our request to address the last minute cancellation - Ashley hung up the phone!! Extremely unprofessional and rude. Do not recommend!!! They have zero respect for people’s time and their customer service is atrocious!

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