HVAC

ARS/Rescue Rooter Heating, Cooling, & Water Heaters
Stage, Chester, VA

4.4

(352)Check map

Phone:
+1 804-768-7616

Website:
https://www.ars.com/richmond?utm_source=SIQ&utm_medium=Listings&utm_campaign=Google

Address:
12916 Old Stage Rd, Chester, VA 23836

Hours:
ThursdayOpen 24 hours
OPEN NOW

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ARS/Rescue Rooter Heating, Cooling, & Water Heaters Reviews

4.4 stars based on 352 reviews

Featured Comments:

S
Sarah Simmons
1.0

Stay away from this company!! We had ARS of Richmond install new mini-splits in our home right before COVID. During the install, they damaged our roof which resulted in thousands of dollars in repairs, which their insurance company would not reimburse. The install took a week longer than they estimated and there were many other issues during install, I don't think their crews knew what they were doing. Now that we have had the units for about 18 months, we are now experiencing water damage in every wall where the units are installed. We are looking to have a separate company come our and re-install the entire system. I will never use this company again and would rate them as 0 Stars, if I could. Beware, I would not recommend this company!!!
Response from the owner
Sarah, knowing this type of information allows us to improve our customer service experience for you as well as for our future customers. We apologize for the less than favorable customer service experience you had with our company. We want you to be happy not only with the work performed, as well as the service you received. We would like to discuss your situation further and see how we can make things right. Please reach out to our Quality Assurance Manager, Cara, at 804-414-3255 so that we can address this matter further.
C
Clara Bender
5.0

Came out same day to diagnose, a Cold Saturday (!), and made right diagnosis. Part came in on Wed and was installed on Thurs. furnace has been working well for a week now, so we are happy. Costs were reasonable, and no pressure to buy a new system. I recommend them.
Response from the owner
Clara, thank you so much for a great review. We work hard at ARS / Rescue Rooter Richmond to provide our customers with the best service experience. Thank you for choosing us and please don't hesitate to recommend us to your family and friends!
R
Ricky Woods
1.0

I called for a quote. They sent someone out, the quote that I received was the highest quote from any company. They called me back 2 months later and said that they were running a special where they were sponsoring a charity, and asked if they could do the work now? I told them that they were the highest price quote that I had received so no thank you. They replied we price match! I said why would I let you price match someone that gave me a fair price to start with. They said something unprofessional and hung up the phone. I recommend anyone besides this company. BEWARE.
Response from the owner
Ricky, we appreciate your feedback. We apologize for the 1-star experience you had with us. We do regret that you did not receive an experience that met your expectations. We appreciate the opportunity and we hope we can be given the chance to earn your business in the future. Please reach out to our Quality Assurance Manager, Cara, at (804) 414-3255 so that we can address this matter further.