HVAC

ARS/Rescue Rooter Heating Cooling Plumbing
Powell, Nashville, TN

4.3

(916)Check map

Phone:
+1 615-255-2111

Address:
4071 Powell Ave, Nashville, TN 37204

Hours:
SundayOpen 24 hours
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ARS/Rescue Rooter Heating Cooling Plumbing Reviews

4.3 stars based on 916 reviews

Featured Comments:

D
Dwayne Cates
5.0

ARS has exceeded all my expectations. I have 39 years experience in the hvac industry and know what a great experience looks like. The Install team was most respectful of my home and worked so effortlessly together. I will use ARS again when needed and would strongly recommend them to anyone.
Response from the owner
Dwayne, thank you so much for a great review. We work hard at ARS / Rescue Rooter Nashville to provide our customers with the best service experience. Thank you for choosing us and please don't hesitate to recommend us to your family and friends!
R
Robin
3.0

Disappointed with recent experience with ARS. After technician determined we needed new motors for our heating unit and ordered the parts three weeks ago, we have yet to be contacted about the status of the parts and repair. We’ve called two different times to get an update and were told someone would follow up up with us and that has yet to happen. We understand in the current climate supplies can be hard to get. A simple phone call or email to let us know we’ve not “fallen through the cracks” would be appreciated. We are very disappointed especially given the fact that we have been loyal customers for many years. We would have given a 1 star review had it not been for the kind and helpful technician that came out and diagnosed our problem.
Response from the owner
Robin, thank you for sharing your experience. We apologize for not meeting your expectations. With each customer, we strive to provide top-level customer service. Please allow us to attempt to make things right by reaching out to our Quality Assurance Manager, Sean, at 615 783 2525 so that we can address this matter further.
D
Doug Spicer
2.0

Service Tech was great. Friendly and professional. ARS as a company is not very reliable. I just had my unit installed in Sept 21 and have already had techs here 4 times for repair. I was given the guarantee when I purchased the unit that if they didn’t have my unit operational within 24 hours I would receive $500. I called on Thursday and it was Saturday afternoon before my system was repaired.
Response from the owner
Doug, thank you for sharing your experience. We apologize for not meeting your expectations. With each customer, we strive to provide top-level customer service. Please allow us to attempt to make things right by reaching out to our Quality Assurance Manager, Sean, at 615 783 2525 so that we can address this matter further.