ARS/Rescue Rooter Heating Cooling Plumbing
Carpenter, Irving, TX

ARS/Rescue Rooter Heating Cooling Plumbing Reviews

4.7 stars based on 1319 reviews

Featured Comments:

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  Tiffany Mason

  1.0

  DO NOT USE. BAD CUSTOMER SERVICE POST SERVICE. We are having to officially file complaints with the Texas Board considering we've contacted customer service numerous times and she wasn't willing to rectify the problem and wanted to charge again for the trip out to fix their mistake. This company was called after a home inspector found the main sewer line clogged. They cleaned the wrong line, only servicing the kitchen grease line. They were called again after explaining it was supposed to be the main drain line so they came back out and charged again and then said "no blockages"...fast forward two months with toilets having no use (because Buyers haven't even moved in) and the home was flooding when sewage water started coming up from the bottom of the toilets in the upstairs and downstairs bathrooms. The Plumbers failed to clean the main sewer line out ONCE AGAIN which is accessed through the roof- not the kitchen clean outs like they kept trying. The are not offering any assistance for a solution and the toilets can't be used until everything is cleared out. Customer service said "well they probably won't even remember what they did and why they did it and they would have to charge to see what the issue is." Not the professional response you want when you've already paid them twice and they still haven't resolved anything. Plus this company's admin is very unprofessional, and was reportedly in shouting match with the Seller over this. Warning you, do not use this plumbing company!!

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  Response from the owner

  I cant find a record under the name Tiffnay Mason please call our Quality Assurance Manager at 214-243-4505.

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  Teri Potter

  5.0

  Both Adam Roberts and his assistant Alfredo Lopez were outstanding. They were able to find my slab leak in my home and are doing an amazing job correcting the problem. They work very hard and are so skillful at this. ARS is very fortunate to have these exemplary employees.

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  Response from the owner

  Teri, we are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Thank you for being a ARS/Rescue Rooter Heating Cooling Plumbing customer!

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  Jon Boettger

  2.0

  I was hesitant to write a review for ARS because I never write reviews but Im very frustrated with my experience with them. I initially called them a few months ago to re set a wobbly toilet and install some p traps under my new vanity sinks. They were a little late on that appointment but it wasn't emergent. The price for the p traps and toilet was way out of line. total quote was around 700 which for an hour or so of work and some cheap supplies ( 20$ p trap kits) and bolts for the toilet flange seemed very excessive. I decline the p trap install and had him do the toilet only. Although he left a bit of a mess on the floor the toilet fix worked. I installed the P traps myself and it cost me about $40 in supplies and about an hour of my time. About a month or so later the toilet was wobbling again and they did come out and fix it free of charge so that was appreciated. My gripe is with my recent water heater experience. I woke up to a leaking water heater and cold water so I called them to come take a look since they had good online reviews for water heater repair. I was told between 8-10 am, then it was 10-12 then the guy finally arrived about 1 pm. in the mean time it was clear to me that i would need a new water heater and i did plenty of research about expected costs etc. He arrived and essentially told me it needed to be replaced and it would cost 2500 for him to do it today. I told him that i only needed a basic 40 gallon electric nothing fancy and that was the cost. He then said if i were to buy my own it would still be 1750 to install it claiming it could take him up to 4 hrs to do. He also indicated that he wouldn't install it til the next day and that i would be low priority. I kindly refused his services . this whole exchange took about 15 mins. He then reminded me that I owed him 69 bucks for the call and it took him 3 tries to run my card. 69 bucks, 5 hours of waiting and not even looking at the issue. With the help of a buddy i was able to run to home depot and purchase a new water heater for 500 and install it myself. Took me 4 hrs sure but saved me 1700. Sure wish i wouldve just done that during the 5 hrs i was waiting for ARS to arrive i could have possibly made better use of my time since i had to take off work. Ultimately i will not use ARS for anything else bc of the price. My recommendation is dont panic and agree to their quotes, maybe get other quotes first or do it yourself if you have to skill and time.

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  Response from the owner

  Jon, thank you for taking time to share your feedback. We acknowledge that we are not the least expensive choice in the market, but we offer the best value and stand behind our products and services with our worry-free Exceptional Service Guarantee. We guarantee that you'll be satisfied with our work, as set out in a written estimate you approve before we start. If you're dissatisfied for any reason, we'll make every effort to meet your expectations. Customer satisfaction is important to us, we encourage you to contact our Quality Assurance Manager, Dan, at (214) 231-2091.

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