ARS/Rescue Rooter Heating Cooling Plumbing
Johnson, North Charleston, SC

ARS/Rescue Rooter Heating Cooling Plumbing Reviews

4 stars based on 822 reviews

Featured Comments:

• S

  Steve G

  2.0

  I signed up for an A/C tune up when I visited my local Home Depot store. It seemed like a good value at $40 with a $10 off coupon. Two guys showed up and did a good job of the air handler and the outside A/C unit. They found a few things which needed attention and gave me some round about pricing. But there was no A/C tune up according to online sources which include: Cleaning the condenser coils Flushing the drain Replacing damaged or faulty electrical parts Adding new Freon Changing and replacing the air filters None of this was done. They were just there to look for more work. Which is fine if you were actually there to tune up the A/C system in the first place but you weren't. It was just a fishing expedition to try and make more money. I felt like I paid them not for a tune up but to look for work and try and make more money off me. They didn't even honor the $10 off coupon and told me it was already figured in the price. I appreciate them going through my whole system and checking it out but don't pass it off as a tune up.

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  Response from the owner

  Steve, we appreciate you reaching out to us and sharing your concern. Customer satisfaction is a top priority for us and we want to resolve your issues and meet your expectations. We want to provide you the service you deserve. Allow us the opportunity to attempt to make things right and please reach out to our Quality Assurance Manager, Katie, at (843) 202-1218 so that we can address this matter further.

• M

  Mark Uhler

  5.0

  Was thinking it'd be 4 days later, after the weekend before someone was able to get to me. Dispatcher told me right away it would be same day even though I was calling after 1. The technician Jay was professional & very nice - no talking down to me, explaining things to me in a language I could understand. ARS has always been great for preventative maintenance but this was my 1st call for a repair. It turned out to be a simple solution and that's what they charged me for; no trying to up-sell work I didn't need.

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  Response from the owner

  Mark, thank you so much for a great review. We work hard at ARS/Rescue Rooter Heating Cooling Plumbing to provide our customers with the best service experience. Thank you for choosing us and please don't hesitate to recommend us to your family and friends!

• B

  Brandon Graser

  3.0

  They're okay but wishy-washy .I highly recommend not getting a new system from A.R.S. rescue rooter.I'm sad to say it but to be honest with you it's been a nightmare .I had to change dealers because of that.But other than that they have been awesome .The last guy who came out here was very respectful to the property .he was also respectful to me and the unit. He was very precise and thorough and I was very happy with the end result .also he was very honest. So you're probably wondering what did they do wrong? well For one according to our carrier dealer. which that's the name brand of the unit . what we bought was a carrier. If you're wondering what the model was .it is a 48 VL 14seer. So it's a gas pack. The dealer said A.R.S. rescue rooter butchered the unit the wires were connected wrong. however the guy who came out from A.R.S rescue rooter to give us the estimate were very nice and respectful .He was awesome and funny. They just need better quality control. That's it. That's how you can improve .A.R.S. rescue rooter.Also they're not certified by carrier according to carrier's website. I always try to use manufacturer certified dealers. so when I found out that A.R.S. rescue rooter is not certified by carrier anymore. That is when I cut the contract. Also they forgot a p-trap .which is a problem. They could have done a neater job to.

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  Response from the owner

  Brandon, knowing this type of information allows us to improve our customer service experience for you as well as for our future customers. We apologize for the less than favorable customer service experience you had with our company. We want you to be happy not only with the work performed, as well as the service you received. We would like to discuss your situation further and see how we can make things right. Please reach out to our Quality Assurance Manager, Amy, at 843-202-1292 so that we can address this matter further.

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