Armor Heating & Air LLC
Thompson, Bethel Heights, AR

Armor Heating & Air LLC Reviews

4.8 stars based on 249 reviews

Featured Comments:

• C

  Casey Ransom

  5.0

  Had a great experience with these folks. Fair price. Techs were polite and respectful of the the home. They did good work.

• S

  Steve Outain

  1.0

  I chose this business because of all the good reviews, but apparently not all interactions with this company are the same. My AC fan motor went out and so I called Armor to come out and look at it. It is an older unit, and the guy said he could get it going again, but that he suggested a new fan motor. He quoted me over $800, which was a bit of a shock, but I assumed this must be an expensive part, or take several hours to change out. They were busy, so I spent 4 days without AC and was glad when the tech showed up. He was a few minutes late, (just after 8:00 am) and had the AC unit fixed in less than 20 min and even cleaned the condenser unit fins for another $70.00 (+ the $70 I paid for the first visit). All this sounds good except when I asked why it was so expensive, and he gave me a run around on the part being expensive. I did a little google search, and found the part fairly easy. I called and emailed the business owner several times to get a better understanding, and shared with them the identical motor online for $225.00. I asked for an itemized bill and they did not provide and again gave me a run around and excuses, saying they have the best technicians and pay good benefits. I was disappointed they didn't ever offer any kind of discount seeings that I sent them the link of the less expensive part. But folks any company that charges $1000/hr is hiding something, or doesn't have a good relationship with suppliers. I doubt they are passing the profit from my 20 minute fan motor replacement along to the technician that put it in. If I can find the identical part using google and it is a third of the price then somethings wrong. I won't be using them for any work in the future, and if enough people see this maybe companies that operate like this won't see as many customers. Shame on you Armor Heating & Air LLC. You won't be getting anymore of my business and if friends ask for a recommended HVAC repair company I will steer them away from you.

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  DAVID BRIDGEFORD

  5.0

  Jose was a great tech. professional and knowledgeable. I could tell he really knew what he was doing. Had the furnace going in a matter of minutes. Thanks Jose

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