Arctic Heating & Cooling
Eden, Chesapeake, VA

Arctic Heating & Cooling Reviews

1 stars based on 2 reviews

Featured Comments:

• T

  Travis Webb

  1.0

  Breathtaking incompetence. After 4 service visits and 2 incorrect diagnoses over a month and a half, their eventual "fix" was to incorrectly wire a new transformer for the wrong voltage, which fried the controller board and a number of other components. Had to call another company to fix their incompetence and I'm now chasing them for damages.

• j

  jacqueline petty

  1.0

  My home warranty company used them to service my ac unit. I had to pay $2600 out of pocket for modifications the home warranty did not cover. Honestly, I didn't see anything extra coming in my house to replace what I had to pay extra for. A few days later, my house temp read 77 degrees; next day 80 degrees. I called and they came out and advised they're is a leak in my lineset but don't know exactly where it is. I was frustrated because if they would've done this correctly the 1st time with diagnosing the problem, I might not have been out of $2600. Damon, the tech, said no worries. We'll submit the report and will get it corrected. A few days later I called them. I normally speak with Liz. No answer but a few minutes later I got a call from my home warranty company advising pet Artic's report, a nail/screw probably caused the leak, they denied my claim. I was furious. I told the representative they lied. Damon didn't know where it was or couldn't find it. I told the representative I had the same issue a few years ago and I had to get another company to come out and diagnose the problem. The rep authorized another company to come out. In the meantime, I called and spoke to Liz and she said she write the report and majority of the time this is what caused the problem. I told her that is incorrect because you did not provide any proof of your findings. Well, other company did say it was a leak in the lineset but the home warranty overturned their original decision and authorized the repair on April 1st. I have yet to hear back from Liz to schedule an appointment. DO NOT USE THEM!!