Arco Comfort Air, LLC
Warner, Cleveland, OH

Arco Comfort Air, LLC Reviews

3.8 stars based on 25 reviews

Featured Comments:

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  Bettina Ortiz

  5.0

  I’ve been with Cyngier since 2003 and I can’t say enough good things about their company! The Cyngier family is hands on and they are always available; whether for an appointment during the day or an emergency in the middle of the night. They have replaced my furnace & hot water heater, in addition to rebuilding my AC. They also keep the furnace at my rental property running smoothly, saving me $$$, even though they didn’t install it. Their workmanship and problem solving skills are impeccable! They value their customers and send out coupons throughout the year to save them additional money! What puts the Cyngier family over the edge for me is their spirit of public service. Every year the whole family engages in some kind of help to those less fortunate. That says a lot to me about the character of the family and the company that bears their name.

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  Response from the owner

  Thank you for your kind comments. We are happy to keep your home and rental property running in peak efficiency. Let us know what we can do for you next.

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  Stacy Fox

  5.0

  I have been an employee of Cyngier since August of 2018. When I started here I didn't know anything about the HVAC business. Roseann hired me anyway and gave me a chance to learn everything I need to know to do my job. She is an amazing woman and I owe her everything for what she has done for me in the last 6 months that I have been employed by her. I love my job and the people I work with. The technicians know what they are doing and they get the job done in a very timely matter. They are very prompt and are always on time. I have recommended several people to Cyngier and they have been very satisfied with the service. I highly recommend Cyngier Heating and Air Conditioning to anyone that needs any HVAC services.

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  Response from the owner

  Stacy, you have been a joy to work with and our customers appreciate all that you do to inform them of their appointments and remind them to renew their Peak Performance Agreements for regular maintenance.

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  Andrew Busic

  2.0

  I hired Cyngier to do a seasonal cleaning and check up. Within one week the furnace malfunctioned. Instead of making it right, the person who answered the phone said no one was available to stop out, and went so far as to suggest I hire someone else if I needed immediate service. I did hire another company, and that's when I found out that the technician, Dave, had not cleaned the flame sensor which is a normal part of a seasonal check up. The representative of the new company said it was common for lazy technicians to skip this because it can be tricky to re-assemble this furnace. Of course, he was finished with the job within 40 minutes, with no repair parts required. When I confronted the Cyngier staff about it, they were combative and refused to refund their service fee or do anything else to improve the situation. I then sought to reverse the charges on my charge card. At that point, Cyngier made up a new receipt, one which I never received at the time of service, in order to make the charge stick. I cannot think of a worse customer experience over $138 ever in my life. I strongly encourage you to find another company besides Cyngier for your HVAC needs.

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