Anderson's Sheet Metal Heating
Trent, Spokane Valley, WA

Anderson's Sheet Metal Heating Reviews

4.5 stars based on 27 reviews

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  Deborah Fertakis

  2.0

  ****DON'T MAKE THE MISTAKES I DID!!!! ALWAYS GET A QUOTE FOR THE SERVICE CALL, AND A WRITTEN QUOTE FOR THE TOTAL REPAIR, BEFORE HIRING A HEATING AND COOLING COMPANY**** ****SKIP ANDERSON'S AND GO WITH MAINSTREAM ELECTRIC, HEATING, COOLING & HVAC**** I hired Anderson's to install central air conditioning in my home many years ago, and then about 8 years ago to install a new furnace. I was happy with both of these services. On Wednesday, January 5th, 2022 my furnace quit working. Here are the problems I found: Anderson's only has one service technician! In the middle of winter you can't depend on the technician to timely fix your furnace. Not to mention I had a very difficult time getting to talk to the tech. He didn't answer his cell X 2 that morning. I called the office and they said they would call Will and ask him to call me. Still no call back. I called the office again a couple hours later. The office lady apologized and told me she would call Will again. He finally called me shortly thereafter. Will arrived Friday, January 7th, for the service call. I made a big mistake and didn't ask for a quote on the cost of the service call (which I found out later was $150 plus tax). After diagnosing my furnace, he told me the blower failed. Will then told me it would be about $1100 for the motor, and that didn't include the total cost with labor and tax. Will never told me what the total cost would be. Never offered the info. I asked him to order the blower. He told me it would be sometime the middle of the next week....in the winter!!! IF I HAD FOLLOWED THROUGH WITH ANDERSON'S, THEY COULD HAVE CHARGED ME WHATEVER THEY WANTED, WHICH SEEMS VERY DISHONEST BECAUSE MANY HOME OWNERS WOULD HAVE JUST PAID THAT $$$!! I am a pretty competent Do It Yourselfer. I got to thinking and looked up HVAC companies. I found Mainstream Electric, Heating, Cooling & HVAC with excellent reviews. I called them and they were very up-front. The office lady told me their service call with diagnosis was only $79 plus tax, not the ridiculous $150 plus tax Anderson's tried to stiff me for! Their tech came out the same day as Anderson's and confirmed Will's diagnosis. The tech even emailed me a quote to replace the blower! I then called Rheem, who made my furnace. They gave me the replacement part number I needed. I then bought it on Northamericanhvac.com, with free shipping and no sales tax for $704, not the $1100 Will from Anderson's was going to stiff me for!!! After watching a Youtube video, I did the repair myself and easily saved at least $1500!!!! In summary, I was very disappointed in Anderson's. I even told the office lady when I first called that I was a previous customer and they had installed the furnace. There was no discounted service call or any benefit from Anderson's. I called and texted Will the following Monday to cancel the repair and...SURPRISE!....HE NEVER CALLED OR TEXTED ME BACK!!!!!

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  Ted G

  5.0

  Really happy with their team. Mike is very responsive and fair priced also treats his employees and customers with respect. Have used for heating ac and plumbing projects and will use again. Thanks Anderson's.

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  Michelle Witt

  5.0

  They switched us from oil to gas heat and even replaced the water heater. They got to us before we ran out of oil. They were prompt to their appointments and very friendly. They kept me in the loop and the owner himself came out to the bid. He even came by to check the progress of his men. Most companies don't do that anymore. I highly recommend them.

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