Anchor Heating & Air Co
Adair, Douglasville, GA

Anchor Heating & Air Co Reviews

4.9 stars based on 320 reviews

Featured Comments:

• W

  William Hicks, Jr

  5.0

  I seldom write reviews, but I had to share this positive experience with potential Anchor customers. In August 2021, I purchased two new HVAC systems from Anchor. One for upstairs and the second for downstairs. After interviewing five companies and performing my research, I decided to go with Anchor for this purchase. Their salesman (Allen Davis) was very professional and explained all available equipment options. I really appreciate his customer-centric approach. He listened to my requirements for the new system and recommended options that were in line with my budget. The system was installed in August 2021 by a great install team (Cody and Todd). They were very meticulous and explained everything they were doing during the install. The install team even used drop cloths to protect my carpet from getting dirty. Once the system was installed, it worked perfectly without any issues until I used the furnace in late December. When I used the furnace for the first few times, I noticed that it didn’t sound quite right. So, I observed it during a few cycles and realized that the burners were turning on for a few minutes and then shutting off. This cycle repeated itself multiple times until the thermostat reached the desired temperature I wanted in my home. During my observation, I noticed there was an error code (E04) flashing on the furnace’s circuit board. I checked the manual and it indicated this code was an “open temperature limit circuit” fault. From my research on the Internet, this fault is triggered when the furnace’s internal temperature reaches the max limit set by the factory. This is usually caused by a restriction of airflow. Most of my Internet research recommended changing the air filter to see if this would fix the issue. However, this didn’t work, so I called Anchor to come take a look. This resulted in three service technicians (Larry, Micah, and Rusty) coming out to investigate and to troubleshoot the furnace. We tried a few things such as adjusting gas pressures for the burners, replacing an electronic damper, and even replacing thermostats. After exhausting our options, it was determined that my furnace was oversized. Initially, I had a 60K BTU furnace and the new furnace was rated at 80K BTU. Apparently, the new 80K BTU furnace was blowing too much heat and my ducts may have been a little undersized to handle this volume of airflow. After following up with the service manager (David Bentley), he explained that I would need to have my furnace replaced with a 60K BTU two stage furnace to correct this issue. Initially, I was concerned that I would have to pay for the new furnace, but David assured me I wouldn’t, and that Anchor would make things right. Once the new furnace arrived, the original team (Cody and Todd) completed the install. Similar to the first, they installed the furnace with great precision and care. Jeremy (service tech) tuned the system and set everything up to work perfectly. As of this review, I am happy to report that the new furnace is working well, and the E04 “open temperature limit circuit” fault is history. Thank you Anchor for standing behind your products and workmanship! I am pleased with the resolution and look forward to doing more business with you in the future. You earned my trust. Thank you again for your professionalism!

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  Response from the owner

  Hi William Hicks, Jr, Thanks so much for the 5 🌟🌟🌟🌟🌟 review and kind words. We greatly appreciate your business. Please feel free to TEXT or CALL us if you need anything.

• K

  Kevin Roads

  5.0

  Alan and the install crew recieve top marks. I wanted a two unit ductless system and Alan made it happen quickly. No surprise upcharges, install crew was polite, quick and clean. Couldn't be more satisfied.

• T

  Tyler Voyles

  5.0

  Brad and Doug repaired my heating system. They was very quick got it up and running in no time. Very professional and super nice guys. Would definitely recommend this company and will use again in the future.

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  Response from the owner

  Hi Tyler Voyles Thanks so much for the 5 🌟🌟🌟🌟🌟 review and kind words. Please feel free to TEXT or CALL us if you need anything. We greatly appreciate your business!

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