AMI Service & Repair
Edith, Albuquerque, NM

AMI Service & Repair Reviews

4.3 stars based on 10 reviews

Featured Comments:

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  Georgia Gordon

  5.0

  I have had AMI out to repair both my shower and my air conditioner. Both repairs were done in a professional and timely manner. The technicians were friendly, polite and very informative. I live in the East Mountains and they did not gouge me for travel charges. AMI is now my go to company for all my repairs.

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  Response from the owner

  At AMI SERVICE AND REPAIR we take our business reviews and customer satisfaction very seriously. We are dedicated to providing a first class service and repair to each and every single one of customers. We appreciate your post.

• D

  Dean Garrity

  5.0

  AMI came out and did an excellent job servicing our AC. I plan to use them every time in the future. Surprised to not see an overall 5 star rating, they went above and beyond. Thank you thank you!

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  Response from the owner

  Dean, thank you very much for your review. If there is anything you may need in future, please don't hesitate to contact us.

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  Nicholas Mendez

  5.0

  I called my home warranty company HWA to report that my evaporative cooler wasn't working and they assigned me to Ashcraft Mechanical. After performing a quick Google search for the company and saw the sole review they had, which was on Yelp with 1 star. To say the least I wasn't too enthusiastic about using them and decided to call the home warranty company to have another company assigned to assist us. After 4 days of waiting for HWA to find another company we decided to use Ashcraft despite the review. During their first visit to evaluate the problem, the techs were on time, polite and very efficient. They told us the problem with the cooler and the it would require replacement as it wasn't worth it to fix. By this time we had been dealing with the high heat outside and it was even hotter in our house. The tech managed to do what I couldn't do, get the cooler to limp along and provide some cooling while they did the quote and submitted it to HWA. HWA sat on the quote for a few days and after repeated calls the quote was approved and we called Ashcraft late Thursday to let them know as they had been calling HWA also. Their office staff was incredibly polite and said they needed to confirm and would call us back. In less than 5 minutes they called us back and asked if we would be home the next day, which was a Friday. The techs showed up around noon and in less than an hour and a half they removed the old cooler and installed the new one and had it up and running. I know the other review used HWA also, and felt that Ashcraft was the cause of the issues they experienced. But in my family's experience, it was HWA that caused the delays and issues not Ashcraft Mechanical. I would highly recommend Ashcraft to anyone, while advising those same people to stay away from HWA.

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  Response from the owner

  At AMI SERVICE AND REPAIR we take our business reviews and customer satisfaction very seriously. We are dedicated to providing a first class service and repair to each and every single one of customers. We very much appreciate your post.

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