Ameritrue Heating & Air Conditioning
200, Spanish Fork, UT

Ameritrue Heating & Air Conditioning Reviews

4.9 stars based on 128 reviews

Featured Comments:

• J

  Jared Skinner

  5.0

  I can't give them a higher review! We had someone come look at our AC for our house as we are going to be moving soon. That technician while inspecting the unit pulled out the wire to the compressor. (Not sure if it was accidental or intentional) but they came back to me and told me the compressor was shot and I would have to replace our entire HVAC system. 1 week before we are set to move!! After giving Ameritrue a call he was able to come to my house within 2 hours of calling and immediately identified the problem and fixed it. Everything was returned to normal and our AC is running perfectly. We are all set to move now and we don't have to fork over 10K to fix the HVAC system.

• R

  Robert Lowe

  5.0

  Ameritrue installed a new heating and air conditioning system for us. Unfortunately, an old problem with our old system was still causing the new system to periodically shut down the heat and air conditioning. Although, this was not a problem they caused they came back three times to check out the thermostat, circuit boards and other possibilities. They stayed with us until the problem was found and corrected. It turned out to be a defective breaker. They replaced it and the system has worked ever since. Jim said he had never seen that problem in his 30+ years of experience. The went the extra mile for us and we appreciate it very much.

• D

  Dallin Stokes

  1.0

  My experience was not great. The techs didn't install the ducts to the specifications we had discussed with the bidder. They were instructed to run two duct lines side by side to allow us to sheet rock the smallest bulkhead possible. They spaced them 6 inches apart instead. Another run was supposed to be strapped to the floor joist and they dropped it 4 inches below the existing run. They also left debris and a significant amount of dirt behind. I had particles from the sub-floor they cut half way up my walls in multiple rooms. The techs gouged walls down to the basement and left marks on my white walls and baseboards. They also scratched my kitchen island, gouging the wood base and scratching the blue stone top in multiple places, which is not easily repaired. When I spoke with the bidder later that day, there didn't seem to be any concern for the damages and errors made. We were told a handyman could be sent if we wanted. We asked for the techs to return to fix the duct placement, we were told there were other jobs that they had to attend to and they wouldn't be able to return for a week. I had take off another day of work in order to be available for repair. The tech who showed up a week later to fix the problems seemed annoyed when I pointed out the errors made the previous week. I was disappointed in the process, the service, and was sad to find out I was asked to pay full-price for services that now required me to repair multiple parts of my newly renovated kitchen and bedroom.

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