American Air Specialists of Mississippi, Inc.
Kilrain, Hattiesburg, MS

American Air Specialists of Mississippi, Inc. Reviews

3.4 stars based on 19 reviews

Featured Comments:

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  sunsin1592

  2.0

  These guys used to be okay, but now they've apparently adopted a policy of taking appointments, but not actually showing up. This has happened 4 of the last 6 times we called for various repairs. They also don't bother calling to tell you they're not coming. You might get a call 2-4 days later, by which time you've already addressed the problem with actual professionals. That's what we had to do. They recently lost out on a job that could have brought them thousands of dollars, but they couldn't be bothered to show up. Way to go, guys!

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  Shana Bounds

  1.0

  I contacted them to come to my house and assess the cost of running a propane line from an existing line outside to create a gas stove inside. The young man who came out was punctual and very respectful. He could not get his boss on the phone to give a quote while he was there and said someone would call me in a little while. I never received a phone call. Later that day when I called to inquire about my quotes I was told that they did not receive enough information I needed to arrange someone else to come out and look at the job. For the second time I left work and missed work only to be called after the appointment time and told he was running 30 minutes late. Once he arrived he told me that the propane tank could not be close to the house and then left and then I would have a quote first thing the next morning. I’ve never received that quote. Horrible Service and will not be using their services

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  Victoria Herring

  1.0

  My dad had arranged for American Air to come out and fix his air conditioner and they told him it would be next day. That is fine, I can understand that because it was later in the day. However, he arranged for me to be at his house so they could work. I spoke with someone at the office and they told me it would be “first thing in the morning,” well, by 9:30 am I called to check on the status. They assured me I was next on the list for someone to come out. At 1 o’clock in the afternoon I still had not heard from them! I called them back and they told me the same thing but I requested for someone to call me 30 minutes before they arrived because I had things I had to get to work. By 2 o’clock I called them back and just told them they would have to wait until 4 o’clock when my dad would be at his house. It is extremely unprofessional for a company of their size to not have a better time frame system in place. It is also not appropriate to have their customers wait all day when they specifically told me “first thing in the morning.” When I told them this they said this is the only thing they can assure because they don’t know how long their technicians would be so they couldn’t guarantee a time frame. I call bs on this because my husband who has worked in the trade before ALWAYS had a time frame and if he couldn’t make it then he would call and reschedule. He would have never had a customer continue to wait all day long. The ONLY reason why my dad had called them is because American Air was once a reputable company who was professional and on time and my husband now works out of town so he was unavailable. Save yourself some time and choose a different business that values your time as a customer and can give you a better time frame than just “first thing in the morning” when they know that is the furthest from the truth.

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