Alternative HVAC Solutions
Industrial, San Carlos, CA

Alternative HVAC Solutions Reviews

4.1 stars based on 12 reviews

Featured Comments:

• R

  Ronnie Eaton

  1.0

  We contacted Alternative HVAC in San Carlos based on positive reviews. On the appointment date, we received a text message from Ricardo, the tech, that he was on his way. He arrived on time, in a nice new van and was very professional and pleasant. All seemed great. Ricardo checked our thermostat setting and discussed the problem we were having with my husband - our furnace was blowing cold air. Ricardo went under the house and ran through his diagnostics. When he came out, he said that he could not find an electrical problem as he had no error codes on his diagnostic unit. He suggested that we remove the filter inside the house in the cold air return to minimize back flow pressure, so we followed his advice. We even bought a new thermostat, even though the old one was only 1 year old - we figured it must be something other than the furnace. But, nothing changed. So, we called another company and within a short period of time, their tech found the simple problem - some residue on the burner that prevented gas flow to the igniter. He cleaned the burner and the furnace works perfectly. It is apparent that Alternative does not adequately train their technicians to look at the furnace to find problems that are easy to spot. We spent $160 on their 'service' call and have requested a 50% refund as their tech did not find and repair this simple problem. I cannot recommend this company.

• J

  Joan Marshall

  2.0

  Update March 23, 2021 9am The Service Tech came a little while ago. After calling in to the Tech Office, he learned that re-wiring the house was not necessary. Instead, it was a matter of reconfiguring settings. As he was about to leave I noticed the heat was still running off the furnace - emergency heat mode. So, another ten minutes and now the system is running off the heat pump. Why did I have to point this out?!! Update March 23, 20218am Still having problems with our thermostat and heat pump system. If I had it to do over again, I would not choose the San Carlos office. Disorganized. No one knows what is going on. Lost count of how many times we've had them out. Now, they tell me the wiring has to be re-done! Four hours of work and this after we've had the system a couple of years. One problem after another. Our system, installed by Alternative HVAC Solutions, started putting out cold air instead of heat. The company sent out a technician who was obviously in way over his head. He was here two hours and had to be walked through everything remotely. It was painful. Turns out it was a failed valve which if you ask me, could have been determined fairly quickly. Next, it turns out the installer of the heat pump put it too close to the house inhibiting the technician from being able to reach the part and replace it. So now, someone has to come out and move the heat pump out away from the wall. This was supposed to happen this morning, but here it is late afternoon and there has been zero calls or word from the company about what's going on. I've called twice and they just tell me they will call me back when they know something. Not even a window of when they might be here. We were charged $320 for the first visit, which seems like a lot for diagnosing a problem over the phone with the guy in the office. It's winter with cold temps. Fortunately we didn't get rid of our furnace and have it as a back up. Frustrated.

• F

  Francis Kim

  5.0

  From initial contact to post install visit, a thoroughly professional firm. They were not the highest or the lowest among four bids, but the experience working with them has me place them the highest in value. Jeff Meyer, from his first visit to estimate the work, addressing all my questions during the proposal stage, helping slot us into their busy job calendar, then following up afterward, was the best project contact I had worked with. Contracts folks were quick on their follow ups to make sure the project moved along. The onsite crew gave me a time estimate and delivered on it, leaving the premises cleaner than when they arrived. I would be more than happy to recommend this company to anyone who is looking to get HVAC work done. I plan to turn to them for my heat pump water heater in the near future.

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  Response from the owner

  Thank you for taking the time to give us a 5-star review! At Alternative HVAC Solutions we pride ourselves in our excellence in high customer satisfaction. We appreciate the opportunity to work on your project!

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