Alpine Ductless Heating and Air Conditioning
River, Olympia, WA

Alpine Ductless Heating and Air Conditioning Reviews

4.7 stars based on 137 reviews

Featured Comments:

• D

  Donna Ragazzo

  1.0

  We have had problems with our unit since two weeks after the install. First it was installed in front of our dryer vent which caused the pump to become clogged and the system to not work. After the unit was moved away from the vent the unit has never worked properly and the company has not fixed the issues. We have had several other companies look at the work and unit and they found code install violations, improper installation of ducting, and said the unit is not fixable. We are having a completely new system installed by another company. What we did get from Alpine, Cory to be precise, was a nasty email, no resolution. We are, so far, out the money we put down and are having our attorney handle the issue from here on out. It should be noted that many appointments they made with me were not kept, a viable solution to the issues were not reached and they were unable to determine the cause of the issues. Issues are: unit doesn’t regulate heat temperature, you can not run all of the units at the same time: the breaker flips or one of the units turns off. Also our energy bill from Puget Sound Energy has gone up since the install, it should be noted we had cadet heaters and window unit ACs prior. Puget Sound Energy, as Alpine Ductless was their recommendation, is assisting us also with the issues with this company. We couldn’t be more disappointed in our experience with Alpine Ductless.

• D

  David Hanig

  5.0

  Good experience with Alpine. The installer - Michael - was thorough and professional. He explained everything to us and was very patient. We called with questions after installation and he was prompt and helpful in his response.

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  Response from the owner

  Hi, we sure appreciate hearing about your experience with us. Thanks for writing.

• A

  Albert Rooks

  5.0

  I'm in the HVAC industry which makers me pretty picky. My installation of our new ductless system went great. It was a pleasure to work with a knowledgeable crew from the first visit to the final turnover. I would highly recommend Alpine Ductless.

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  Response from the owner

  Thank you! We really appreciate it!

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