All Systems Pro
Loblolly, Newton, NC

All Systems Pro Reviews

3.6 stars based on 19 reviews

Featured Comments:

• B

  Bobby Stokes

  1.0

  Technicians said I needed a new ice maker in my refrigerator and the owner would send me a quote for the part. A week later I sent a message asking about the quote and the owner said he was sick. Then said the part (that I found online for $49.99) was $164 and then labor on top of that. I asked for my service call money to be refunded as I never heard from him and the repairs were never made. He refused but said he would knock $50 off the bill. It’s so hard these days to get people to do what they say they will do but at least be willing to give people their money back when you leave them high and dry like that! I’d stay away from them. They just take your money, don’t do the work then refuse to give a refund. Time for a BBB complaint next!

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  Response from the owner

  Bobby, I am sorry that you were disappointed with our service. However, I did attempt to make things right with you per our conversation. You are speaking here as if I ignored your requests and left you hanging totally. It had been 2 days since my technician visited your home and provided you with a diagnosis. It had not been a week, and you were to be contacted on Monday morning. However, I was not given that opportunity, as you contacted me on Sunday wanting to cancel your service (I immediately responded, even though we were closed). You never gave me a chance to help resolve your issue, only demanding a full refund for the initial service charge, which had already been completed. You then threatened me with negative reviews, questioned my technician's findings and said you had someone else lined up to complete the repairs. I would never put a $49 icemaker in your refrigerator, as our parts are factory certified and come with a 90 day warranty. They may be more expensive, but they are genuine OEM parts. It sounds like you found a special on Ebay, which I could not guarantee would work at all, and certainly couldn't back up for 90 days. I am sorry you feel like you could have done better with another company, and were unwilling to negotiate with me. Some people just cannot be satisfied. I see you used the word "never," but I always responded to you in a timely manner. I am just trying to set the record straight here. I have the right to defend my company against false claims or libelous reviews. Thank you.

• A

  Andrea Kiser

  5.0

  I was heartbroken when my Speed Queen washer gave me a problem. I called several repair men in my area and was told “we don’t work on Speed Queens”. I called Catawba Valley Supply where I purchased my washer and they recommended All Systems Pro. They came and worked on it and ordered a part which ended up being on back order. The job was completed and Monte was fair on his prices. They called the day before an appointment and the morning there of. I couldn’t have asked for any nicer folks.

• K

  Kyle Johnson

  1.0

  Originally I would of said that they do a great job at repairing my refrigerator. But unfortunately the exact same part they claimed to replace broke only months after the repair. And after speaking to the members a All Systems Pro they told me they only warranty up to 30 days after repair. So they said they could not help unless I wanted to pay for the full repair out of my own pocket again.

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