All Pro Heating and Air
Thunderbird, C Indianapolis, IN

All Pro Heating and Air Reviews

4.5 stars based on 75 reviews

Featured Comments:

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  Nick Wilcox

  5.0

  Referred to All Pro from a friend after a very poor ARS service call to fix a broken air-conditioning unit. Staff was helpful, attentive, and tracked down information to save my family money on the repairs. While parts are difficult to obtain with the pandemic, All Pro had us back up and running with cool air in 4 days. Technician Dave was friendly and communicated what he was doing at all times. I also highly recommend Katie as well for handling the logistic side of the service and keeping in constant contact throughout the repair.

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  Response from the owner

  Love to hear this!! You have been great to work with. We will look forward to working with you in the future.

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  Marc Reese

  5.0

  I first contacted All-Pro because I have a pre-existing Trane and Mitsubishi mini-split system and this is one of the only places in Indy that is a dealer for both. Calling to get through to the office was a bit odd at first because they sometimes have a third-party answering service taking calls, but after I was connected with the admin staff I had a great experience. I believe All-Pro does a majority of commerical/apartment work but they rearranged some work to get my residential job in more quickly since my A/C was out. Dave and one more tech installed everything in a day, but it took a few more weeks to have some sheet metal custom cut for my humidifier and an accessory I wanted installed. It was non-critical and explained well so it wasn't a big deal, but most importantly - they did not forget about me and actually got those things done. I've had far too many experiences where if there is a non-critical follow-up needed it is pushed off and ignored. The custom sheet metal piece looks very well done. Will definitely use again!

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  Response from the owner

  Thank you for being so patient with us while we waited for those items. I appreciate the feedback on the answering service and we have suspending using them for the time being. It was a pleasure working with you and look forward to seeing you in fall!

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  bethaney henderson

  1.0

  We used this company to repair an ac unit that was working poorly. Still blowing cold air- but not enough. The technician arrived on time and was very polite. He informed me that the unit was frozen- that he needed to turn it off and come back tomorrow when it was thawed. The next day he never showed and when we contacted the company they said they could send someone in a week. The kicker- what ever he did to it- it won’t turn back on at all now. And we have had the luxury of siting in an 85 degree household with 3 small children for what will be 3 days (we have had to hire another company to fix whatever they did). They provide unreliable service - hire with caution!

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  Response from the owner

  Hello Bethaney... We are sorry your service was held up. We worked through your landlord to try and remedy your frozen unit. We understand how frustrating this can be, which is why we arranged for a different company to tend to your service. We also didn't want you waiting out the week. We hope your situation is solved at this time. Thank you.

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