Alexander's Heating & Air Conditioning
11th, Guin, AL

Alexander's Heating & Air Conditioning Reviews

4.8 stars based on 50 reviews

Featured Comments:

• M

  Morgen Aston

  5.0

  My family and I have been using Alexander's for years! They are always so friendly! We just got a new unit and a couple new air vents put in our house. It is working great and the service was awesome! Great staff!

• J

  John Lockhart

  2.0

  Poor customer service from the beginning. The salesman who sold me the contract was very nice, I wrote him a check and signed the agreement with the assurance that someone from the company would be calling to set up my first appointment. Two or three weeks later I received my check back in the mail with a new invoice for more money. No explanation, just the check and a new invoice. After calling the company to see what had happened i realized the salesman forgot to include the tax and that is why they sent me a new invoice. They apologized for not giving me a call or explanation as to why they sent the check and we moved on. Weeks later they did my first service which was fine. My main complaint with the company is that after I scheduled my spring maintenance appointment (the second half of the agreement), approximately a week later they sent me an email explaining due to high demand they were canceling all remaining spring maintenance appointments and would extend my agreement until the fall. No options just sorry but we cant hold up our end of the agreement. Now my unit will have to run through the heat of a NC summer without any preventive maintenance. Rather than extending the agreement I have asked for half of my money back to cover the half of the agreement they were not able to honor. That way I can get someone else to do the spring maintenance. Hopefully I will hear back from them soon. Not a very dependable company with poor communication skills.

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  Response from the owner

  Hi John, We are sorry to hear about your bad experience, but we do not service North Carolina, we are based out of Guin, Alabama. It appears you left the review for us, but meant to leave the review for a different Alexander’s Heating in North Carolina. Would you be able to delete your review since you were not actually a customer of ours? Thanks again and sorry to hear about your negative experience with a different company.

• M

  Monica Clark

  5.0

  I called Alexander's Heating and Cooling about my cooling problem and they came that day to check it out for me. I needed a new and larger unit. My new and larger unit was installed the next day. They also had a company that set up payments so I wouldn't have to pay the total price up front. I am very pleased with the prompt and friendly service I received from this company!!!

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