Alabama Power Company Southern Division Office
Dexter, Montgomery, AL

Alabama Power Company Southern Division Office Reviews

2.3 stars based on 30 reviews

Featured Comments:

• R

  Robett Robinson

  5.0

  Did an excellent job helping me fill out forms to receive a water heater on promotion

• L

  Louis Ward

  1.0

  Power has been off in Cherry Street, Montgomery, AL 36107 since 6PM last night. This is the 12th outage in the 18 months we have lived at Cherry Street. The outages last anywhere from 3 hours minimum to 28 hours. But on all such outages the commercial area of Ann Street & Jackson Hospital have not suffered any power loss. I have attempted to speak with supervisors, managers & even the company president-Mark Crosswhite.....they are never available to speak to their customers!!! It is a sign of abysmal service to disregard & disrespect those who pay their salaries-your customers. Indeed, I was told a few minutes ago by the customer service representative that no one was available & of they were they can't tell me anything anyway. She then, rudely hung up. This is not the way to treat your customers!!!!! Further as a monopoly with no competition in Montgomery, the fact of disregarding customers is appalling & shows this company lacks any empathy & is abusive to their customers. Monopolies ate inherently bad since competition spurs innovation. Sadly this company shows no ability to change as if they tracked their outages they would realize they have a considerable problem in this area of Montgomery. This company is too monolithic to comprehend any small demographic of a problem area. This company needs competition to spur the type of customer service required. Overall just a poorly run & managed company with no saving graces at all....

• W

  Wayne Morrow

  1.0

  Call to report a scam going on as I write. Someone is calling and saying your power will be cut off in 10 minutes if not paid now. Call the lady at alabama power and she was like well we have not heard anything. Snobby lady. I said I am telling you now. I said do what you want to I am letting you know. Hung up.

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