Alabama Cooling and Heating
Towhee, Pinson, AL

Alabama Cooling and Heating Reviews

4.2 stars based on 19 reviews

Featured Comments:

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  Mark Looney

  1.0

  Researched a number of companies before selecting them to install 2 new trane systems and 2 hot water heaters. Total spend was approximately $25K. They were very responsive until they were paid. Followup on warranty issues have been a challenge. They schedule appointments and then fail to show up, you reschedule and then it happens again. Today, when I called to see when the next reschedule would be I was told they did not know but would call me back in a few minutes after they called the owner, Richard Mixson. 3 hours later, still no call back. I called back and asked why I had not received a call back. She had no good answer but did point out to me that I could always go elsewhere for warranty service. I explained that I understood that but I had paid them for 1 year of service. I realized after that call that I had made a mistake in selecting them. I know that Richard has had some health issues which might explain the lack of professionalism and service from the rest of the staff. So I took their advice and called another company to provide service this week. I'll just have to treat this is a lesson learned. Alabama Cooling and Heating cannot be relied upon in my opinion and experience.

• H

  Horace Winnett

  5.0

  Very satisfied with the air conditioning systems replacement. Twelve years ago Alabama Cooling and Heating and cooling replaced my condenser and evaporator units and they had worked without any problems. Due to the age of my air conditioning units and furnaces I decided to replace them before problems started. Richard quoted me a price that was lower than other suppliers and the installation was better than expected. After using Alabama Heating and Cooling two times I can say without a doubt that they are my first choice for my air conditioning needs. Very professional and friendly people that do the job right.

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  Response from the owner

  MR. Winnett, thank you for calling on Alabama Cooling and Heating to serve you. We strive to keep our customers warm in winter and cool in the summer. We are happy to have you as a returning customer.

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  tray byram

  5.0

  What can I say about Alicia and Tanner at Alabama Cooling and Heating but WOW!!! My blower went out while on vacation and when the people who installed our system diagnosed it they said the part was under warranty but the labor would be $860 and it would take 3 to 5 days to get the part. $860 for a 1 hour job!!! I called Alicia at ACH and she said it would be less than half of what the other company was going to charge. Not only was it cheaper, but she got the part the next day. Tanner came out and was very polite, professional and neat. He pulled the old blower out and had the new one in and cooling in just over an hour. Thanks guys for getting me taken care of so fast. I will definitely be sending you guys a LOT of referrals. I was in the heating and air business for 10 years and believe me, these guys are on top of their game and treat a customer right.

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