Airetech Sales Service and Refrigeration
Rittertown, Hampton, TN

Airetech Sales Service and Refrigeration Reviews

4.7 stars based on 35 reviews

Featured Comments:

• A

  Aaron Clark

  4.0

  Airetech was quick to respond to my service call, and when the situation of getting a unit replaced arose, they were quick to get the parts, making the unit getting installed the very same day. They were very direct and transparent about their work and gave me many options as to how to handle the repairs/service. I would definitely recommend them to any looking for HVAC maintenance or repairs. UPDATE: Dropping the review down to three stars because, after the work was completed, I was told that I would get my warranty information on my new outdoor unit. Unfortunately, after weeks of follow-up messages, I was constantly ignored and have yet to receive my warranty information, leaving my investment vulnerable. While I still recommend the service, be sure that you acquire all pertinent information before (or immediately after) the work is completed. UPDATE 2/28: Having reached him from a different number (different from the one posted at the time of writing this) I was able to get the info I was missing, and he was more than willing to help. Just know that, when you speak to him, you’ll want to ask what a good number (or means of communication) is to reach him.

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  Response from the owner

  Thanks

• J

  Jeremy Bell

  5.0

  I came home to our house being absolutely freezing cold in January (1/11/2022). I called David, after hours, and he immediately answered the phone and I told him my issues and what the unit/thermostat was doing. He was very transparent/upfront about his costs so we had him come out that evening and he was arrived at our house within 30 minutes of us speaking on the phone. He quickly and efficiently diagnosed the issues, bad compressor and our blower motor was shot on our 15yr+ old unit that uses R22, and took the time to explain the benefits/cons of repairing the old or having a new unit. We decided it would be best to have a new unit (Heat Pump/Air Handler) installed and David told us he could be there Thursday (this was on Tuesday night). We agreed to the date/time/price for the new unit. He was aware that we had a 16 month old baby and made the comment before leaving that "We've got to get this fixed so she isn't cold". I agreed but didn't think much about it. 10 minutes later, David calls me back and says that he made arrangements and he could be there in the morning (Wednesday) to get the heat going asap for us and our child. That meant the world to me. He did not have to do that- go out of his way, with our child/family in mind to rearrange his schedule so that he could get our unit put in quicker than originally planned. He arrived on time and within 2hrs 30mins we have a brand new unit and thermostat. I cannot say enough good things about David and his crew. Professional, Timely, Courteous, Thoughtful, etc. He is someone that treats you like family, truly has your best interest in mind, and thoroughly explains the process and pricing. I will gladly recommend him to anyone looking for HVAC services. Thank you David and crew for your help!!!

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  Response from the owner

  Your welcome

• B

  Brandon Waldrop

  5.0

  This company is completely awesome. Our air conditioning stopped working over the weekend. I called in the afternoon on a Sunday and they came out right away. It ended up that we had an older unit and the compressor had went bad. I’ve had experiences with other companies in the past to where all they cared about was up selling you to a new system and that was it. However, David took the time to explain the benefits of getting a new system versus fixing the current model we had. We ended up deciding to fix the current unit to get us through the summer months. David came first thing Monday morning like he said and got it up and running by noon. The service him and his company provides is second to none. In fact, we are going to use his company to put in a whole new unit in the fall. If your looking for a company that is honest, knowledgeable, affordable and is on time this company should be your first call. Again, thank you David and thanks to your employees for helping us out. Your truly one of the very few companies out there that value customer service!

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  Response from the owner

  Thanks

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