Air Wave Air Conditioning Co
Stillwell, Bronx, NY

Air Wave Air Conditioning Co Reviews

2.6 stars based on 19 reviews

Featured Comments:

• R

  RK Hobbs

  1.0

  Initially, Air Wave's annual storage, maintenance & installation services were acceptable. During the past two years, work quality plummeted without a reliable place to either register or resolve complaints. When extracting the air conditioner, they took out part of the window frame. Months were spent arguing and blaming window wear which seems irrelevant as an explanation to pull out part of the window frame. In summer 2020 the air conditioner dripped excessively - a nuisance for my neighbors. Each of five calls prompted an argument denying the dripping was excessive despite never checking it out. Once, I was directed to spend 1+ hour with the manufacturer only to be directed back to Air Wave which did not answer my call. Air Wave's last visit - 5 weeks after installation - the service man arrived with the wrong size part which he announced upon arrival before any inspection. Thereafter, my apartment was under construction allowing no time to correct a drip that morphed into constant water pouring out. (The picture below is from a 5 second video prior to Air Wave's last visit which shows more than 1 drip per second.)

• H

  Henry

  1.0

  Had a window air conditioner purchased and installed by this company when they were on Jerome Avenue, Bronx. I called them again today to reinstall/swap the newer version of the same air conditioner. The person(male) did not sound happy that I had been given a new AC and quoted me a higher than usual price just for installation. When I asked why he quoted a high price, he stated I shouldn't complain because I was given the new A/C by my uncle. I reluctantly agreed to his price and was told Monday/Tuesday will be the earliest. I asked him to make it sooner and he placed me on hold as to check the schedule. He returned 15 minutes later and asked me if I had made a decision and when I informed him that I was on hold because he went to check the schedule he hung up the phone. Very rude. I do NOT recommend! They will rip you off.

• C

  CITYWT HQ

  1.0

  0 star or 1 star or whatever, they are the worst company with the worst customer service on earth. I have lived in a handful of other counties so when I said they are the worst, they are. Hired them to service and clean 2 window AC units. 2 guys came and said they could bring the units back to the company for cleaning for $300 each or they can just clean them right there and then off the record but we gotta pay them on the side. So we paid the company for their check-up fee and then a little extra for the guys to do simple dusting. They said the AC units worked fine and did not require extra maintenance. One week later, one of the units broke down. I called the office and first the guy on the phone said they had no record of them servicing the units. When he finally found the invoice and record, he said the unit was probably on the way out before they serviced it. He even blamed it on humidity. Anyway, his tone is super condescending and nasty. Hire them if you want to pay for sub-standard service and unfair treatment.

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