Air Technicians Inc
Prineville, Port Charlotte, FL

Air Technicians Inc Reviews

4.4 stars based on 55 reviews

Featured Comments:

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  Mike walker

  1.0

  I had Air Tech out on 2-22-22 with ac not cooling. He came out late and was in a big hurry since he did not want to check the a coil or the compressor for the freon leak. All he wanted was another $175.00 for a dye test. I paid it and he came out a few days later and said he could see freon on the bottom of the air handler cage. I called out another hvac comp and he said it was totally obvious that the a coil was leaking and said if Air Tech had opened it up and looked, there would have been no need for an extra $175.00. Executive Heating and cooling also gave a much better price for the new a coil too. Do not use Air Tech. I wouldn"t if I had looked at the reviews.

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  Response from the owner

  While we appreciate your review on what has happened on your property during your call however we feel everyone reading this shall know what truly happened to your unit. You are the second owner of this property so unfortunately the warranty on this unit did not roll over to you. The tech was dispatched to your property on February the 22nd at 2:15 in the afternoon and let you know you had a leak but unfortunately he could not pin point the exact spot it was leaking at the time. The tech informed you the system needed 6lbs of Freon and you refused to pay for 6lbs and would only pay for 3 as you are selling the home and don’t want to make a costly repair. He offered to put in the leak Dye and you refused that as well. You even called after your service call claiming the tech charged you for all 6lbs of the Freon and only gave you half in which was not the case. In fact you asked our tech that was out to your property “If you knew a customer had 20 guns within their reach would you still be asking for payment?” Last Friday you called our office because it stopped working again. I informed you that we would have to pinpoint the leak as you would be really upset if we just assume it is in the coil and it may not be. You agreed to have us come back out and pay for the leak Dye to find the exact location of the leak. We were able to pin the leak to the coil and informed you on the cost for repair. You refused wanting us to just glue the leak closed. We even offered you a new system with a 10 year transferrable warranty with a $3000 discount as we understood your situation. You refused. Today you called our office upset as you informed me you called Executive out and they confirmed our diagnosis and you wanted your money back. They confirmed the same concern we did, so I informed you that we would not be paying you back as we have already diagnosed this and the diagnosis is the same as Executive. You used very explicit language and threatened our office staff on the phone. “You will give me my ***** money back or you will pay the ***** consequences.”

• W

  Winona Ruttman

  1.0

  The person responsible (Nick) for this damage to my garage wall and curbing has ABSOLUTELY NO business installing an AC unit. Although Dennis did all the repairs, I would NEVER recommend this company.

• A

  Aleta Medeiros

  1.0

  went on the ladder and he could see lots of water in the Air Handler pan with evidence that it was leaking everywhere. We called Air Tech Inc that morning, who installed the unit in the first place. License # CAC1816406 & EC13006654. A few hours later Chris from Air tech came out, this was the afternoon of Sunday, July 1, 2018. He found the pump which pumps out condensation and extra water from the handler pan both switches were burnt out. He replaced the pump switch and the switch that turns the unit off if there’s too much water. Also, we noticed that the wires were submerged in the pan full of water (See photos air tech wires in water 1 & 2). My husband suggested that they shorted it out. Chris removed excess water from the area, then moved the wires outside the water pan area (See photos wires out of the water 1 & 2), and replaced both switches. Once he did this, he told John my husband that he had to have George come out tomorrow. Chris, then, left in a hurry and never bothered to fill out the work order as to what he did that day. He was there for 2.5 hours, but left no receipt. At this time the pump worked perfect on air handler and was discharging water out the drain just like it should have been doing. Wasn’t sure why someone else would need to come out. (Note: photo 3 air handler repair receipt). This receipt is dated July 1st, but signed by George on the following day, July 2nd. George basically said it was our fault due to lack of maintenance and he states that he (George) cleared the drain pipe. But it was already working fine since Chris came over the day before. After George came, I spoke with Jessica in the office and stated that it was a faulty install and Chris knew it and fixed it by taking wires out of the water and changing the two switches, but nowhere on their receipt did it say these things were done (see copy of repair receipt). I asked Jessica for a copy of the July 1st invoice, when Chris did the work and she said would try to get it to us, but she never bothered. She stated at that time it was our fault and that they will not cover the damages. We texted Chris as we had his cell phone number and asked him for a receipt and never received either from him, the company, or Jessica (No invoice from July 1 work). Also, when speaking with her I asked for the owner Arthur Gagnon, she stated he was out of town, and that she made the decision to not cover the damages that were caused by the failing switches. Air tech did a disservice and made a mistake upon putting in this handler, and in doing so caused much damage, but refused to take responsibility for their actions. We would like the state contractor’s board to know and see if you can help us collect what is due because of their negligence and poor installation. Also, if you look at the photo ( 2 air handler install of unit receipt), we believe, it has Chris' name as the installer in the first place. We believe that he realized it was wrong and fixed it correctly, but didn't want the company to have to pay for the damage. Why wouldn’t they have given us an invoice on the first day of the repairs done by Chris? Also, even after asking for the receipt, they still wouldn't give one. They never put that he did the repairs at all because they knew they were at fault or would have put the repairs on the receipt. Also, the pump worked fine after Chris left on Sunday. George did no repairs, although he said he fixed the drain in a better way, but that was it, and he claimed the drain was clogged, yet there was no evidence outside the drain that anything had plugged it up and was already working fine when he got there. The thing is Chris never touched the drain pipe, he only changed the switches and the wires, but none of that is on the invoice. They are lying and deceiving customers

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  Response from the owner

  We appreciate your concern and this has been addressed with you. The issue you speak of as we informed you is due to lack of maintenance. Your system was installed 3.5 years ago and has never had a maintenance. If you would like to get on a maintenance plan to prevent this in the future please feel free to call our office.

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