Air Solutions, Inc.
Fairfield, Stamford, CT

Air Solutions, Inc. Reviews

4.8 stars based on 164 reviews

Featured Comments:

• D

  Deirdre Sheehan

  1.0

  I've been a prior client of Air Solutions and they've been very good, but when an emergency came up of no heat on a winter Sunday, they totally failed. The woman who answered their phone at 10am said they do not offer Emergency Service and it would have to wait until Monday. I then checked their website, and saw they do offer Emergency Service. I called the woman back and then she did offer she would call the dispatcher. I also sent a note via the company's website about the emergency. No response whether to the email or second phone call, then two hours later I called them again. Another woman answered the line and said it would be a $300 emergency service charge and she would have dispatch call me with the arrival time. She called back a few minutes later and said they were totally booked and that Monday would be the earliest they could arrive. Ten minutes later, a third woman called me and said they had a cancellation for one of the "emergencies" that had filled up their day but now the cost would be $450. I mentioned I was just quoted $300 a few minutes prior, and she said that's because "you are not a member." I pointed out that I have been a fairly regular customer (last work done 6 mos earlier) and knew nothing about becoming "a member." Then a fourth woman called me back and said emergency service is ONLY available to "members." Nothing about "membership" is on their website. Horrible way to treat people dealing with an emergency.

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  Response from the owner

  Ms. Sheehan: I'm sorry you had such a confusing experience. It looks like we were able to service you and resolve your issues. I will have someone communicate with you about our membership benefits. You can reach out to me directly also if I could help in any way. Thank you for your business. Donna

• K

  Kumar P

  5.0

  This has become my go to place for any HVAC needs. Before this I tried with a local contractor and some other insurance company but they were just ignoring bigger problems and repairing what is needed on temporary basis. This costed me $$$$ in the long run. When I contacted Air Solutions, they checked everything and found out that few wires were disconnected from previous owners. The technician took time, connected the wires and he got his own hose to pump water from front of the building, cleaned the whole outdoor unit and made it perfect. Since my unit is 12 year old, I decided to replace it on a broken motor. Air Solutions (Paul) helped me decide what I need and got it installed. Everything is working great. They are true professionals, I recommend anyone having HVAC issues to try Air Solutions

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  Response from the owner

  Thank you so much .. Paul is an excellent consultant with so much knowledge in the business.

• J

  Joann Mirone

  5.0

  Jonathan was early and stayed until he solved our heating problem. And he explained all he was doing. We are very happy with Jonathan and Air Solutions

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  Response from the owner

  Thank you Ms. Mirone, Johnathan is a wonderful technician we are happy to hear he took the time to help you understand what he was doing!

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