Air Pro, Inc.
Todd, Austin, TX

Air Pro, Inc. Reviews

3.2 stars based on 43 reviews

Featured Comments:

• E

  Elvia Esparza

  1.0

  Very unprofessional employees. I called yesterday to get my recently installed furnace looked at. The female employee that answered the phone "Amanda" was so RUDE! she was talking over me and couldn't explain what was going on with my furnace, she then put me on hold without telling me. After she left me speak I explain that my heater was blowing warm air and wanted to have looked at because it was recently installed and wanted to see it was working properly before winter approached. I asked her if there was going to be a fee and she said no because it came with one year guarantee to come and look and to fix it if there was a problem and a 10 year guarantee for parts with the manufacture. Amanda told me that she was going to put me on the schedule for that same day or the next day. I was waiting for them to call me before they showed up so I could off known when to expect them. They showed up that same day at 7:30 pm, without calling or anything. The technician checked my furnace unit and said it was working properly, so they left. 20 min after they left, they came back to tell that I needed to pay for the service call because nothing was wrong with my furnace. The technician Marvin said that per his boss I was supposed to pay the service call $89.99 but since they were already in route doing calls I had to pay $40, I thought it was so weird so I told Marvin that I was going to call in the AM to see what was going on. I called this morning asking to speak to their billing dept or customer service to dispute a charge. This RUDE! Amanda person answer the phone again like always being RUDE! and speaking over me and not letting me explain the situation, so she was upset for no reason even do I was trying to voice my concern nicely. After getting tired of speaking to me and cutting me off she was like "don't worry about it" which confused me even more. I responded "wow you are so rude" and she responded back "so are you" and hanged the phone up on me, which doesn't surprise me she lacks of work ethics and professionalism. In this company employees are so incompetent nobody knows to do their job or wants to do it the right way. If Amanda doesn't like her job and is so miserable being there she should find another job, or just get FIRED! for not doing her job. I wanted to speak to the supervisor or owner but it seems like these people don't want me to speak to someone above them. Do not hire this company they lack of professionalism and employees are so rude!

• S

  Senza Tempo Cane Corso

  1.0

  These people were hired by the builder of the home that I bought and I've had nothing but problems since it was installed. Originally it had freezing up issues, and like somebody else said in their review they cut a new are opening to allow more airflow in. That did stop the freezing for a while. Then it started back up again and they replaced the coil. Immediately after they replaced the coil it started flooding the bottom of my house and would cause the air duct to come off due to being full of water, we would be stuck without air conditioning at the hottest part of the summer due to this. This happened three different times and every time they would come out and reattach the air duct but never fix the real issue. Each of those times the filters were clean. Then it started to flood the inside of my house. I called them and because the filters were not as clean as they would like them to be( this time) they tried to blame it on my filters (despite the fact that it had been a reoccurring issue, and they had been out multiple other times when the filters were clean and it was never addressed.) Then to top it off they told me that they were going to make me pay for the service call because they believed that this time it was the filters! Even though it had been happening since the unit was installed and the filters were clean every other single time!! I can agree with what most people have said which is that the staff are nice but good community service doesn't stop at the person being nice, the people actually have to be competent enough to do their job. Do not take the risk of using this company, you will sorely regret it, in fact I wouldn't doubt it if the good reviews on here are actually the people that work there trying to help out their rating. I'm having to contact a different air conditioning company to come and see what's going on because these guys don't know what they're doing. Do not use this company, it's not worth taking the risk.

• J

  Jodi Patrich

  1.0

  Buyer BEWARE. Clayton homes is selling HVAC systems that cannot be serviced after you own your home. They only refer (1) service provider as a resource called Air Pro . If you call Air Pro they refuse to service ANY HVAC systems that the vents are on the ceiling versus the floor. I have confirmed that many new Clayton homes do install the HVAC systems that the vents are on the ceiling. Essentially, you will not have anyone to service your home if you are sold a system that that vents are on the ceiling, which are many. Unfortunately, even though Air Pro has a MONOPOLY on all Clayton Home HVAC repairs, they don't seem to really care if past clients of Clayton Homes are left without any choices to service their HVAC system in the middle of summer! I can only imagine this choice by Air Pro to not service "certain" types of systems is based on profits and not service!!

More reviews (7)