Air Flow Designs Heating & Air Conditioning of Jacksonville
Augustine, Jacksonville, FL

Air Flow Designs Heating & Air Conditioning of Jacksonville Reviews

4.2 stars based on 57 reviews

Featured Comments:

• W

  Walt Mack

  1.0

  Spent over $3000.00 between replacing the coils, freon and service and the same problems continued to occur. Another company sent a pro out and he found the issue promptly. I would not recommend.

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  Response from the owner

  Hello Walt, as we discussed over the phone, we’re sorry to hear about your experience. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations here. We did identify a leak at the evaporator coil that had been resulting in your refrigerant loss, but it does appear the unit had an additional leak at the compressor that should have also been caught. We warranty our work and labor for 1 year, so the inside unit's evaporator coil is covered, and we hope you will still consider us for any future repairs on the inside unit. If you’re open to discussing this further, please call us at and 407-831-3600 and speak with John, our Customer Success Manager. We’d greatly appreciate the opportunity to discuss what we could do to work toward earning back your business.

• A

  Arthur W. Stegmayer

  5.0

  Jason and Alexander responded separately to my call. Jason did the analysis of the problem and ordered the part that needed to be replaced. Alexander came with the new compressor and related items to do the job. He did the entire installation of the compressor, refrigerant charge, filters, etc., tested the system and put in back in service more quickly than expected. Both technicians did excellent work in a cordial, informative manner.

• K

  Kristina

  5.0

  Air Flow Designs Heating & Air Conditioning of Jacksonville has been our family's air conditioning maintenance company since the mid 80's. My parents used them and now I do. The entire company is committed to consummate professionalism. Their technicians are second to none. Jeff P. is one of them. He came by today to replace my UV kit. From the moment he walked up to my home, he was friendly and professional. We are very diligent in the care of our home's A/C and Jeff was very understanding of my questions regarding what he was doing how he was going to fix our issue. His high degree of skill and flair was very apparent. He was honest and forthcoming. He even took the time to answer other questions I had regarding the care of our system. I really felt like he was genuinely interested in helping keep our system in tip-top shape. Jeff is a true testament to what a top notch company Air Flow is and that they only hire the best of the best. Thanks Jeff!

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  Response from the owner

  Thank you Kristina for all your kind words, we are so glad we can serve your family through multiple generations!

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