Air Experts Heating & Cooling
Rupert, Raleigh, NC
- Phone:
- +1 919-436-1181
- Website:
- https://yourairexperts.com/?utm_source=google&utm_medium=organic&utm_campaign=GMB%20Listing
- Address:
- 7 Rupert Rd, Raleigh, NC 27603
- Hours:
- ThursdayOpen 24 hours
- OPEN NOW
- Reviews
- Map
Services
Air Experts Heating & Cooling Reviews
4.9 stars based on 3811 reviews
Featured Comments:
K
Kristin Sartorius
5.0
Craig, Kristen, and the team of guys that completed the repair/replacement itself were AWESOME. From the start, every person I spoke to/dealt with was friendly, prompt, and forthcoming. I got a high-quality new system at an excellent, more than reasonable price. Couldn't be happier, or more satisfied. After my experience, I'm confident that Air Experts will be my go-to for all things AC and plumbing related maintenance for years to come. Thank you!!
Response from the owner
Thank you for your five star review, Kristin! We are so pleased to hear about the wonderful experience you had with members of our team, we'll be sure to pass along your kind words. We're always here if you need us!
J
Jacqueline Smith
5.0
I am very pleased with the service that I received from Air Experts Heating & Cooling. I called for heating service in the very early am, and a Service Tech (Oscar Angeles Duran) was at my home approximately 6 hours later. I called due to heat on, but no heat. Oscar Angeles Duran was both friendly and professional, he quickly diagnosed my issue, and discussed the resolution with me. Most importantly, Oscar Angeles Duran adhered to COVID safety precautions by arriving at my home fully masked. There are numerous Heating and Air companies to select from, I am very confident that I made a wise choice in calling Air Experts Heating & Cooling. Five Stars!!
Response from the owner
Thank you for your wonderful five star review, Jacqueline! We are so pleased to hear about the great experience that you had with our team. It's great to hear that we were able to get your heat going again. We're always here if you need us!
D
Dave M
3.0
The service tech was great, very prompt and communicative. Where I felt a good bit confused is that I paid for a part that was under full manufacturer's warranty. Air Experts was going to get fully reimbursed for the part from the manufacturer, and then they also charged me for the part, so very unusual, and not what I'm used to. Normally I pay for the service call and labor, but not a warrantied part, so not too happy with that. Seems like double dipping to me. I have a service plan with them as well, but I didn't feel like I got any benefit from that at all.....not a good first impression.
Response from the owner
Dave, thank you for your review. We're happy to hear that the technician provided you with great service. We apologize that there is confusion with the warranty on a part. We will be passing this message along to our management team for further review.
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