Air Essentials Inc
Jetplex, Madison, AL

Air Essentials Inc Reviews

4.4 stars based on 19 reviews

Featured Comments:

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  Ashley Wise

  1.0

  I was very excited about this company. Very nice when they came to my house to inspect. Seemed very knowledgeable and honest. I was told I would get a quote the next day. I waited a month on a quote. I text twice to get the quote. I was told that they would get it to me ASAP both times. I never got it. I just needed my place fixed so I could get on with life. It would have been nice to know if they were too busy or weren’t able to schedule it yet, but there was no communication from their end. I had to do all the work to try to hire them. Very disappointed.

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  Response from the owner

  My apologies, I am one of the owners and its entirely my fault not getting back with you regarding an estimate. Your home requires some additional work that would require additional contractors and we haven't been able to ascertain the additional costs involved. In addition we have had Covid related issues due to both death and sickness in our company and employees have had to quarantine in the same timeframe that has put has behind. Someone should have contacted you and ultimately it was my responsibility to do so. I failed. We strive on providing the best service to all of our customers and hate that we may have missed the opportunity to do so for you.

• K

  Kenneth Walker

  1.0

  I had a pipe burst, and the water went down the air registers. I called to have Air Essentials come out and check for damage to A/C system. First off they couldn't get out for almost a week. Then, on the day they were supposed to come out they "forgot" that I had a time slot awaiting a technician. They scheduled me for today, and just called at the end of the arrival window to inform me they could not come out again... Very unprofessional! I would not recommend doing business with this company at all.

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  Response from the owner

  Mr Walker again I whole heartedly apologize for missing the appointment . We do strive for excellence at Air Essentials Inc and we failed you . As explained ,due to me being ill, your scheduled appointment was not handled properly amongst our team . It did not get forwarded over - again totally my fault as I was not in the office to do so. We pride ourselves on being the true experts on air duct cleaning and providing great customer services. It’s that attention to detail that sometimes delays the time window for appointments later in the day . We simply cannot rush through a job just to get to the next one . Some jobs take longer than anticipated . I do apologize for the inconvenience and even tried to offer your requested service -the diagnostic and evaluation free of charge to help with any inconvenience you may have faced . That offer still stands . We would love to have the opportunity to change your opinion of us and hopefully have you recommend our services as so many of our other clients do. Please feel free to reach out to me at anytime if you choose to discuss further . Sincerely - Joe Knoch President Air Essentials Inc .

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  Gregory Bazile

  5.0

  The company did an outstanding job. The tech answered all my questions very patiently. I will call them again next year.

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  Response from the owner

  Thank you for taking the time to share your experience with Air Essentials Inc . We appreciate you doing so. Joe Knoch President Air Essentials Inc .

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