Air Doctors of Memphis
Donnell, Millington, TN

Air Doctors of Memphis Reviews

4.9 stars based on 50 reviews

Featured Comments:

• K

  Keith Centner

  5.0

  Fantastic Service! Matt from Air Doctors helped me trouble shoot my heating issues over the phone. When that didn't solve the issue, he fit me into their already full schedule and was on site in less than an hour. He was able to quickly diagnose the problem and get our heat working again. He was very professional and found the most cost effective solution without unnecessary repairs. He even showed me how to trouble shoot and fix it if the same issue happens again. I will definitely be using Air Doctors again in the future.

  ---

  Response from the owner

  Thank you so much for your kind review. Thank you for your business.

• s

  shea mercer

  5.0

  Matt was so kind and professional. He came the same day I called even though it was a Saturday and he already had a full schedule. He texted when he was on the way. He fixed the problem and stayed until he was sure the unit was beginning to cool. He was honest, fair, and very reasonable. Definitely top notch.

• S

  Sarah Brown

  1.0

  I wouldn’t use this company, there’s plenty of other HVAC companies out there who do better, more reliable work. We used this company because our AC went out back in June and my boss recommended them because his brother is the owner. We were told our unit is old and just needed Freon. We asked them to check for leaks and were told there weren’t any. This barely fixed the issue and our unit still didn’t reach the temp on the thermostat when it’s hot in the afternoon. So we basically paid them $150 for our AC to function only slightly better than it was. We called and complained again, was told by the owner Matt Davis that he would come out himself and look, both times someone else came out, Juan. Not Matt. We were told our unit is old and there was nothing else they could do really. We didn’t say anything about that lack of follow through with Matt not bothering to do what he said he would do. Now it makes sense because our AC went out again, just two months later. We did a claim through our home warranty and turns out there is a Freon leak that was completely missed or ignored by Air Doctors. We called Matt and asked for either a full or partial refund since their work was subpar, inadequate and they pretty much ripped us off when they could have given us an estimate to fix the leak. Matt was extremely rude to my elderly mother who called to speak with him, he was condescending, defensive and talked to her like she was a dog. They again used the excuse that our unit is old and oh well! I understand the unit is old, but I paid you for work that wasn’t done or missed because your technician wasn’t competent enough to diagnose the problem. They could’ve gotten more money out of us to actually fix the leak if the tech had cared enough to do thorough work. I wouldn’t have asked for a refund if it held up for 6 months, but it barely made it a few months and that doesn’t feel right. Feels like we were ripped off. And then when we tried to resolve our complaint and concern with Matt, we were treated like garbage, not good customer service at all! I wouldn’t talk to my customers that way, even if they were wrong. Don’t use this company, take your money elsewhere. Also, if you guys even care about or read your reviews, I’ll be filing a complaint with the BBB as well as posting this review on as many sites as I can, just so people are aware that your work is far from flawless or guaranteed. Not only that, but the rude customer service was appalling and unnecessary given the complaint was regarding $150 worth of “work”. Hopefully the impact of my negative reviews costs your business way more than a measly $150.

More reviews (2)