After Hours Heating and Air
Hollyville, Millsboro, DE

After Hours Heating and Air Reviews

4.2 stars based on 25 reviews

Featured Comments:

• J

  Jacki

  2.0

  Don't call them unless you are ready to throw money ($100 min) out the window, even if they can't fix it. I called around 5p on a Wednesday, June 30th. They told me they weren't able to fix it that night but would return first thing tomorrow morning, no problem. 24-hours later I hadn't heard from anyone and had to call them only to find out they didn't know when/if they would make it out (the next day either - July 1). Kind of defeats the purpose of "After-hours", don't you think? They never ended up coming. I had to get someone else (and pay them for the diagnostic and to fix it). Now a month later, they sent me a bill. Despite decent reviews (which led me to call them in the first place), I was very disappointed. I realize other jobs may have been on the schedule but think once a job gets started, it should be seen through and completed before taking on other jobs/projects. I realize employees are hard to come by and the work is never ending but don't think services and good business practices should be compromised.

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  Response from the owner

  We are very sorry to hear that you are dissatisfied. Obviously that is not the experience we wish our customers to have. As you stated in your review, we did have other jobs on the schedule. It is the height of the season, and our technicians have been overloaded with service calls. As you pointed out, we were seeing those jobs through (those on the schedule), before taking on more jobs (yours). The technician that spoke with you has been reprimanded as he should have never told you he would return the next day. He was unaware of the schedule, and actually had part of the next day off to attend a funeral. The $100 you mention in your review is our standard $95 service call fee. As a general rule, most service companies have this type of fee, and many are higher then ours. Some even put a hold on your credit card before they will even come to your home. Regardless, you were made aware of this before we sent our Technician over. I don't believe you are "out" $100,  as you have not paid your bill, and hung up on our office when we explained the charge to you. You were also made aware when you called our office the third time to inform us you would be calling somewhere else, that another company would probably not accept our diagnosis, and would probably charge you for that as well. But we provided you with the information you needed to be able to find another company who could make the repair for you. We are sorry that our technicians couldn't push our previous jobs off, many of which were for our loyal, long time service contract customers, to spend hours at your home that very day to make the repairs you demanded we make. We are glad to hear another company was able to get you fixed up, and hope you have continued luck with them.

• C

  Cheryl Romano

  5.0

  Super great people! Arrived at my home and driving 12 hours to get here in Delaware and being away for a few months my AC was not cooling. They were able to service my unit and get me cooled down the next day. . Josh did a great job😊

• k

  kathleen hanna

  5.0

  We have used After Hours on several occasions in addition to 2 systems destroyed by ( a tree hitting our house and after a flood). The work they do has prompted me to referred them to Clients and to our Friends. We have been quite happy with the quality of their work and the equipment that they had recommended. The installation was done with great detail and in a timely manner. When it comes to the yearly service plan... They are ON IT ! Customer Service is FABULOUS! I highly recommend After Hours Heating and Air.

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  Response from the owner

  It is always a pleasure working with you as well!

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