Advent Air Conditioning, Inc.
Kealy, Lewisville, TX

Advent Air Conditioning, Inc. Reviews

4.9 stars based on 956 reviews

Featured Comments:

• T

  Taunya Dismond

  2.0

  I purchased a new home and they installed our HVAC system. They were very professional and responsive in the beginning. So, I signed up for their maintenance program which was a huge mistake. They canceled appointments regularly and promised to follow-up but never did. I’m not even sure I received all of the services I purchased because everything was so scattered. On my last maintenance appointment, they sent out an employee who made adjustments which caused condensation on all of my vents upstairs. Now I have water stains around all of them. I reported the problem to them. They sent someone over to review it and photograph the damage. He told me they would have a meeting about it and get back to me. I never heard from them except when they wanted me to sign up for their maintenance program again. I told the young man that I wouldn’t sign up for anything until they addressed the water stains on the ceiling. I still have not heard back from them regarding my issue. I guess now I am responsible for the problem they created. In the 4 years since we’ve been in our home, condensation was never an issue until they made adjustments. I would not recommend this company as they don’t follow through or honor their commitments.

  ---

  Response from the owner

  Hello Taunya, we apologize for any inconvenience you may have experienced, could you please reach out to us at (469) 240-5456 so we can get this issue resolved for you?

• A

  Andrew Barber

  5.0

  Cris McCown came to our home and walked us through all of the options regarding a new HVAC system. He was thoughtful, explained things well, and was not pushy at all. We hired Advent & Miguel and Manny did a fantastic job installing our new system. They were very kind and hard working. They were very personable and were thoughtful towards my wife and our toddler. They did a great job with the installation and cleaned well afterwards. They took the time to explain the system to us and the details after a long day of working. We were very pleased with the whole process and certainly recommend Advent for installation needs. The HVAC is working great and we are thrilled to have it. We wish we had purchased it sooner!

  ---

  Response from the owner

  Hi, Andrew. Thank you so much for your feedback! We strive to provide the best customer service to our clients. We will make sure to share your kind words with the team. All of us at Advent Air truly appreciate your business and we look forward to working with you again in the future!

• L

  Laurajane Figueroa

  5.0

  We have been customers for 20 years including service contracts and replacement units. They are always responsive and professional. I wish all the businesses I have to deal with were as reliable as Advent.

  ---

  Response from the owner

  Hello Laurajane, thank you very much for taking the time to share your 5-star experience with us! We truly appreciate your business and look forward to working with you again in the future, so keep our information handy and make sure to follow us on Facebook and Instagram!

More reviews (2)