Advanced Mechanical Geothermal
Marquette, Davenport, IA

Advanced Mechanical Geothermal Reviews

2.9 stars based on 15 reviews

Featured Comments:

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  Thanh Thach

  1.0

  Just like the other customers review here , I had a horrible experience with this company, especially with the secretary/dispatcher lady! Was very loud , Rude and Unprofessional. Was told a part was needed to fix the furnace and told another technician was going to come by and install when the part arrived. ( PAID cash for the service call i.e- 104$ ). Another technician came the following day with no part. Told me that the part is going to arrive Monday instead. Both technician stated that the part was under -Warrantly- and told me that the dispatcher will contact me with the a date that the technician will come and install. Monday had past by with no phone call and Myself( as a customer ) had to call! The technician finally arrived Wednesday to install the part. I Received a bill for the part and another charge for the service fee! ? Contacted the dispatcher and stated why I was charged when the part and service call , when I paid the first service call with cash! I told her I feel this was unfair and shouldn't have to pay this. During the call she was loud , raising her voice and unprofessional! I finally told her that I am willing to pay for the part. And she hung up ! I would not recommended Advance Mechanical Geothermal. They treat their customer very poorly and act unprofessional when dealing with situation such as this.

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  M “BentRider” W

  5.0

  Little surprised at some of the negative reviews here. I had a great experience with these guys. My heat pump "pooped out" on me a while back. My system is a bit complicated, and the original installer wouldn't return my calls, and it was in the middle of summer. I was between a rock and a hard place. Advanced Mechanical not only responded quickly, they diagnosed the controls, re-installed a better heat pump, checked my outdoor loops, etc. Everything is now working fine. I found all the technicians very knowledgeable and professional. I was completely satisfied with their service.

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  Eric. D Jackson

  1.0

  When the guy came out he missed around with the Hot Water Heater and then made a call and when he came back all he said was the Heater is old and broken. My problem is they had just put it in 9 years ago and I was already told the control panel is bad. Later that day yesterday another person came and changed out the control panel and my water heater is working just fine.

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