Advanced Air Systems
Hampton, Florence, SC

Advanced Air Systems Reviews

2.7 stars based on 19 reviews

Featured Comments:

• K

  Kendra Douglas

  1.0

  Had unit installed a year ago and it’s been down hill every since. This company didn’t do quality work and isn’t professional in business. I’ve had to have them back to my home again this year and was told the coil needed to be replaced it had a pretty bad leak. They ordered the coil and it wasn’t the right one. I had to wait little over two weeks before it was installed. David came out and charged it with stop leak until the correct coil arrived. We were told they put the new one which was done while we were at work (how convenient) we weren’t made aware they were coming until they call wanting to know if the dog was out. It was less than a month later had to call for them to come back due to the unit not cooling like it was prior to them replacing the coil. David came back and did what we don’t know. I called when I noticed they were gone. I wasn’t told what the issue was. I only was told it should be much better and thanks for your patience. That was June 25 we notice warm air blowing again at the end of July kept calling , emailing finally David responded back to me Aug 5. I let him know what was going on he originally was going to send someone that day and get in touch with Stacy. I had to get back with him to find out plans changed due to rain and he sold the company to Stacy. Someone came out on Monday recharges the unit and states they didn’t know how long it will last it has a leak. It could be a day , month maybe a year. My daughter was home we were at work once again no one called and said anyone was coming or when they would be there. When finding out this I contacted Stacy and haven’t heard back from him or anyone from the company. The unit is back not cooling I don’t believe they ever replaced the coil. This company showed poor quality in service, addressing and properly repairing HVAC lacked professionalism. When repairing, installing or maintenance time should be taking to make sure it’s working properly and communication with customer would be nice.

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  Response from the owner

  Kendra - we are sorry to hear that we missed the mark. We strive to provide the best customer service possible and hope that we can get a second chance to earn your business in the future.

• B

  Brooke Lipat

  1.0

  This company never answers the phone or returns phone calls. Their voicemail is not set up like a professional company’s, and the inbox is full. The air conditioning unit they installed has stopped working 9 months later, and I have no way of contacting them. Shameful business practices.

• B

  Bailey McGinley

  1.0

  My mom has had to use this company since our ac broke through our property management company. The ac breaking has been a reoccurring thing for the past 3 summers, and we always need it repaired. This is the first time we’ve had to use advanced air systems. On Monday july 9th they were called by our landlord to come fix the ac, and told our ac was not working at all. On wednesday my mom was told to wait at the house between 12-3 during the hottest part of the day with no air and they didn’t show or call. We were unable to contact them at all until David finally showed up the following monday the 16th, a full week later. The air seemed to be working when they left, but they left exposed wires on our ac unit, and the thermostat is not working, so our fan is always running. We reported this to them the next day, and they sent someone to look at it. He claimed he was coming back with a ladder and we never heard from him again. We heard nothing from this company until the following week, because when fixing the unit in our attic, they used no drip pan to collect the water and condensation, and our bathroom ceiling fell out onto the floor. At this point David came back to look at the hole in our cieling and clean up the mess, saying he knows how “disappointed” my mom was that her cieling was on the floor. Since then, we have heard nothing from them, and our thermostat is still broken. The fact that they claim to be at your door in 2 hours or less is actually laughable, and i wouldn’t waste your time or money with this company as there are multiple reviews similar to this one, and they left us worse than we started off.

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  Response from the owner

  Bailey - we are sorry to hear that we missed the mark. We strive to provide the best customer service possible and hope that we can get a second chance to earn your business in the future.

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