Adolf Krueger Plumbing & Heating
Hill, Bethel, CT

Adolf Krueger Plumbing & Heating Reviews

4.4 stars based on 19 reviews

Featured Comments:

• D

  Dennis Barrette

  5.0

  I just completed a months long quoting process for a new AC system, which included five very popular HVAC companies in the Danbury area. Adolf Krueger was by far the most knowledgeable, professional and responsive company I dealt with. I worked with Mike Bria, who was great throughout the quoting process. He was the only person of the five to run a true load calculation (super important for AC work!), while the others used rule of thumb approaches. He also took the time to actually ask me how I'd use the system (i.e., I like to keep the temp around 72 and open the windows on most days), and made recommendations based on that. Other companies were suggesting equipment that was way more than I needed. Lastly, I'm not an easy sell; I ask many detailed questions to make sure that I understand what I'm spending my money on. Mike really blew me away. He really knows his stuff and provided detailed responses, making sure to fully answer all of my questions. While I haven't had the equipment installed yet, I wanted to make sure I gave this company a glowing review of the sales process, because it really was nice to sign the quote without any lingering questions, worries or concerns.

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  Response from the owner

  Thank you for taking the time to leave such a great review Mr. Barrette!

• D

  Dave’s Account

  5.0

  I contacted this company when my AC wasn't working properly. They had an opening 9 days later but said they'd call me with any canceled appointments. I expected this because it's summer and 90 degrees out. Got a call back around 2:30 the same day that a tech was finished with another job early and was in the area, would I be home? To get my AC running again, I would have ran home. Luckily I was already there because running is not my strong suit. Very happy with the experience, AC was running in 20 mins. He discovered a blown switch possibly due to a lightning strike. Replaced the switch and here we are. Thanks for a great experience!! This is the second time I've used this company and won't be the last.

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  Response from the owner

  Hi Mr. Nault, I'm so glad we were able to get to you quickly and get your A/C running. Thank you for taking the time to post your review, we truly appreciate it! Best, Jillian Krueger

• S

  Sally Savoia

  1.0

  Customer service is among the worse I have ever encountered! She claimed I was being rude because I did not agree with her and then hung up on me when I asked to have the owner call asap. They wanted me to pay a second time within a month for freon after the service tech said my unit was fixed during the first service call and it subsequently leaked out again! Obviously they did not fix the ac unit but they did not want to take responsibility. Stay away!!

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  Response from the owner

  Dear Ms. Savoia, I am confused by your review, as after I read it I spoke with the office staff to see what took place. They said that they did not speak with you, nor do we have you listed as a customer. If I am missing something please contact our office at 203-743-2255. Thank you,

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