Admoore Heating & Air Conditioning
Waterloo, Atwater, OH

Admoore Heating & Air Conditioning Reviews

4.4 stars based on 8 reviews

Featured Comments:

• M

  Mandy Lynn

  5.0

  I needed central AC installed in my home and I wanted to support a local business during this pandemic so I shopped around. The first company I called didn’t do installations but they recommended Admoore Heating and Cooling to me so I called them. I had the outside unit but it wasn’t hooked up to anything. The man I spoke to spent time on the phone with me, getting part numbers for my furnace and outside unit. He took time to explain everything. He then shopped around to find me an AC part that would fit my furnace. He quoted an estimated price. I agreed and they were out within a few days. (He had to order the A-coil needed so that’s why it took days). One man came out and installed the whole thing. Here’s the kicker: I thought my outside unit had been drained of refrigerant when the furnace was installed years earlier, so his quote included filling that up. When the guy came out to install it, he told me there was still refrigerant in it so it was MUCH cheaper than what they had quoted me! He didn’t have to tell me that! They could’ve charged me for a full fill and I wouldn’t have known...BUT THEY WERE HONEST! They came when they said they would, the original quoted price was very fair, the work done was good (2 months in and AC is still working great!) and they were honest about the refrigerant and work that was done. I HIGHLY recommend this company! You just don’t find companies like this anymore!

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  Response from the owner

  Thank you Mandy, We were very happy to help you out, we pride ourselves on doing high quality honest work for the best price possible. Thank you so much for the terrific review.

• C

  Cheryl Kyle

  1.0

  They came out last wk and I paid an arm and a leg for them to tell me my air was fixed. I was happy. They said they tested it and it was good but I just needed it cleaned. I went to use it this weekend and it doesn't work. I waited until Tuesday and called I'm which they came back out and charged me more money to tell me I need a new unit instead. Um, NO. You told me last week it was fixed now I need a whole new unit? They ripped me off. I'm reporting to the BBB as well. My husband called to discuss and the owner hung up on him when my husband asked why was I told it was fixed and working when it wasn't. Poor experience! **EDIT & REPLY TO COMPANY ** Your technician absolutely told me I needed a new unit and it is listed on my invoice that he was going to quote a new system. Never did I consider any assistance over the holiday weekend. When he was he the first time he left telling me my system was working!!! It was NOT. He did tell me my system would need cleaned in which I told him I'll call and schedule. He never should have left my house the first time telling me it worked without it working! My husband called and was not rude to you.. he was asking you questions that you did not wish to answer and you hung up. You are an AWFUL company.

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  Response from the owner

  On the initial repair on 5/21/19 upon arriving our technician asked Cheryl Kyle what the system was doing. She said the unit wasn't coming on, also that her ex had punched the thermostat and they had to replace it, and they weren't sure if they had the wiring correct. Our tech checked the wiring at the thermostat and the furnace. He also noticed that furnace and the components were very dirty and there was no filter. Upon checking the condenser, he found that the top portion was not installed properly and that the disconnect switch was missing. He asked her about the disconnect switch. She stated that a friend had changed the fan motor, and contacted the friend and he told her where the switch was. Upon opening the control panel cover, he found the dual capacitor was bloated and defective and the wiring in the unit was incorrect. He informed her of the price of the replacement capacitor. She agreed. He replaced the capacitor, installed the top portion of the condenser properly, corrected the incorrect wiring and corrected the motor rotation direction. He went into the home and did a temperature split. The temperature split was 17 degrees. Typically, you want 18-22 degrees for a good temperature split. He informed her that the coil was most likely very dirty due to dirty furnace, no filter, lack of air movement, and that that could cause her problems, but she did not want him to do any more work. He billed her $56.46 for the capacitor, $120 labor and $55 for the service call. Total was $231.46. She e-mailed me over the holiday weekend. We were closed. I had the phones forwarded to me, but I did not have e-mail. When I checked my e-mail Tuesday morning and read her message, I called her right away, before we were even open. I sent the tech back out first thing that morning. He checked to make sure the system was running. It was, so he put his gauges on and checked super heat. Super heat indicated that the system was low on refrigerant or the coil was dirty, or a combination of both. He opened the evaporator coil cover enough to look in on the coil, and found that it was clogged. He showed her and explained what he would have to do to clean it. She did not want him to go any further due to money concerns again. My technician never said she needed a new A/C.The things that were done the 2nd day would have been checked the first day, but she did not want him to. We billed her for the labor, which was $90 and waived the $60 service call to help her out. Her husband did call me complaining and insisting I give her her money back. I explained what I have explained here to him repeatedly, but I could not get him to understand. He just kept insisting that I give our earned money back. He was getting rude, and I could not continue explaining it to him over and over again, so I did end up hanging up on him. Then she stopped payment on the $90 check that we earned, which is still due to us.

• J

  Joan Penix

  5.0

  When I called John because our AC went down, John was very sincere and said he would get to it as quickly as possible. To my surprise, they were there that afternoon. His employee was very professional, sincere, explained what he was doing, showed the cost before proceeding and made sure we understood what happened, what we can do as prevention, and a good listener. Thank You for outstanding service!

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  Response from the owner

  Thank you Joan, we really appreciate the nice review and are always working hard to do our very best!

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