Acu-Temp Heating & Cooling
Complex, Lakeland, FL

Acu-Temp Heating & Cooling Reviews

4.8 stars based on 92 reviews

Featured Comments:

• T

  TC. and Ben G.

  1.0

  Used this company for a few years without issues until we had a drain line and Plenum rebuilt and installed. After 8 months this things leaked and caused nothing but issues. After many failed attempts, no call no show by the owner Jim, and missed diagnosis on their own work, we were literally forced to call in another hvac company, due to the time sensitive issues we were having, drywall , carpet and wood damage, and black mold.The other company took video and lots of pictures of the damage accutemp CAUSED, and the work they didn't do even after being paid in full. It was obvious what was going on and Im not even trained in this line of work. Our ceiling fell because the plenom, and I quote "was rigged, shotty , had a lot of gaps and wasn't even attached to the handler causing it to leak large amounts of water" due to freezing and defrosting of the handler into the duct work. For several months this occured without resolution from the other company. For 2 weeks I battled with accutemp to please just fix it. I was disgusted by the things their own employee said about accutemp and their practices. It wasnt comforting since we were having such major issues. The drainline that was to be completely rebuilt by accutemp wasn't, and just hooked up to an old existing line that didn't work. So it caused backups. This line was supposed to be new and installed by accutemp. Accutemp stated it worked fine even for having elevations and bad pitches?! They disconnected the secondary drain line, so there was no back up drainage. Accutemp actually capped off the secondary line per the other companpanys discovery. After several failed attempts cancelations, no shows and mis guided work, I made a complaint on the BBB and was accused by accutemp of being a person that can't be pleased out of their hundreds of service jobs in so many words. That statement didnt shock me since the work accutemp did was so bad , and they refused to fix and diagnose their own issues properly. It took the new company one day to fix and diagnose something that another company caused and couldn't fix or repair in a months time. By the way the duct work and supposed new line was only 8 months old. I may have had to come up with the money to correct it being on disability and all, but at least I now know that I have a reputable, professional company that is actually experienced and quality driven, unlike Accutemp. Do not have this company install any duct work or anything else for that matter without checking behind them. Theyre nice and polite to your face, but do you dirty in the long run.I got screwed don't be the next casualty of bad work and service! The new company said its hard to be pleased when you have this going on in your home. I should have never had to deal with this, and it should be made right by the original company, accutemp. At least a refund and admissions they did a bad job, and that it wasn't just a cranky customer. I have had many other construction jobs done in the past 2 years and you'll see my reviews are satisfaction driven. Unlike this company.

• K

  K Runnergirl

  4.0

  Accutemp has answers, I’ve seen several of the techs most are very nice

• K

  Kathryn Roxo

  4.0

  Very responsive and informative when we were getting quotes to have our AC and Furnace replaced. They were the most expensive out of 4 quotes we received for similar units and ultimately we did not go with the because of their sales technique. Bob was a bit pushy and we did not like how he disparaged other companies during the quoting process. He also was not respectful of our time and when we indicated we had a meeting at 3pm - he was still here about 10 minutes past that time.

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