Ace Temperature Control
Ward, Worcester, MA

Ace Temperature Control Reviews

3.5 stars based on 16 reviews

Featured Comments:

• L

  La La

  1.0

  Worst Customer service ever!! My 80 year old mother has been using this company for her AC startup and shutdown for over 10 years. She called for her spring startup appointment because they did not contact her. They have always had her scheduled twice a year for service. The woman who answered the phone told her she was too late to have the service done as they only do that in April/early May. My mother told her that she was never contacted for appt and wanted them to come out now, mid May. She was rudely told that they would not do that. The woman lied, saying that she tried to call her numerous times and there was no answering machine. This is an outright lie. I assume this lazy incompetent employee lied because she probably called once and it was busy and never tried again. She also could have sent an email or a letter asking my elderly mother to call to schedule an appointment. My mother called back twice to ask for the supervisor and was rudely told by the same woman there was none available. The woman told her she would have the supervisor call her back AND NO ONE EVER DID! Shame on you for being too lazy to do your job and for being so rude to an elderly woman! Ace Temperature Control has lost a loyal customer! I will never recommend this company to anyone.

• S

  Sebastian Eslava

  1.0

  They provided me with awful service. I own an apartment; the technician diagnosed the incorrect compressor. They billed me 3 hours of labor to diagnose a bad fan motor on someone else’s HVAC system. First, I called and complained: “It doesn’t take 3 hours to diagnose a bad fan motor.” The manager, Sharlyne, called back the next business day and charged me for 1 hour instead. Sharlyne had an attitude and said: “You or I aren’t an HVAC tech...you don’t know how long it could take to diagnose a bad fan motor.” I’m an engineer and well informed on how long troubleshooting a fan compressor takes -anyways Sharlyne was rude. I went with a different company next and they informed me the prior company, Ace Temperature Control, incorrectly labeled the wrong HVAC unit and performed work on a system that wasn’t mine. I called Ace Temperature Control to get my refund and they haven’t granted me a refund or admitted they were at fault. This is very embarrassing for them as professionals and bad for me as a customer. I asked Ace to provide me a serial number for the unit the worked on, and it was in-fact the wrong unit. Still waiting for $ 175 back into my account for a bad job they did.

• B

  Brian Miller

  1.0

  Called in April of 2019, received a quote in September of 2019 and never heard back from them again. I called at least a dozen times to schedule an installation and never received a call back. I went with McDonald heating and cooling and couldn't be happier with them. Don't waste your time on this unprofessional company.

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