Ace Solves It All
Robinson, Orlando, FL

Ace Solves It All Reviews

4.8 stars based on 750 reviews

Featured Comments:

• A

  Alexander Mrazek

  5.0

  Dan, and everyone from the team of ACE, are great. They are prompt and professional. Dan took the time to go over what was wrong and what future things I could do to protect my home and myself from further issues. The best part, is that I was able to do everything remotely, with my roommate being at the house to let them in. Thank you for the great service!

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  Response from the owner

  There is no higher compliment we can receive than a happy customer! We truly value your business as we know you have a choice. We look forward to exceeding your expectations again. Thank you so much for your business. We will be sure to let Dan know your kind words. Have a great day!

• J

  Jeff Edwards

  5.0

  When I called, the staff was friendly and were able to send someone out the following day. Eliud was the technician who came. He was friendly, very informative and was able to fix everything on the spot. Very professional company, we will definitely be using them again!

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  Response from the owner

  Thank you very much for your generous comment and the 5-star rating, Jeff. We are so happy that Eliud took such great care of you! It’s sincerely a pleasure to serve you, and we’re looking forward to having you back in the future. From our family to yours, thanks again for choosing Ace Solves it All.

• p

  paola ibarra

  1.0

  Nobody told us about the dispatch service fee. When a representative of the company reached us over the phone for the appointment reminder, we asked several times if there was an service fee for coming to the house to give us an estimate for the repairs and she said no. Also, we asked the technician before coming to the house and he again said no. But be aware! there is a "dispatch service fee". We wouldn't been mad if they had told us since beginning, but the fact that it was brought it up at the end it made us very upset and not wanting their service anymore. We have to say though that the technician was very knowledgeable and professional.

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  Response from the owner

  We are sorry to hear about your experience, Paola. We appreciate your understanding. We strive to be the best at what we do and it's painful when we fall short. This has been a teachable moment for us internally and we are extremely grateful for the feedback you, and others give so that we may continually evolve to meet the needs of our customers. I will be looking into your account and and your phone conversations with our CSR's and figure out what went wrong. We are so happy to have your technician on our team and so thankful he was able to resolve the issues for you. To discuss anything further please reach out to [email protected].

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