ACE Heating & Cooling
Pingree, Crystal Lake, IL

ACE Heating & Cooling Reviews

4 stars based on 52 reviews

Featured Comments:

• M

  Megan

  1.0

  ACE heating came out to install a new furnace and ac unit. While the owner, Nick seemed nice and professional when he came out to quote the job and his prices beat out competitors, there definitely was a reason for such. Technicians came out to do the install, but cut LOTS of corners so that they could save their time and get out of here. Only when I had a trustworthy technician whose been servicing my old unit for years come and pointed out that the humidifier was attached incorrectly and was not pushing humidity out into the air. Upon further inspection, many issues were found that needed to be addressed. Per city code, a drip leg on the gas line was not installed. Humidifier not screwed onto duct. Air filter slot did not have a proper fitting filter rack and had a lage gap in back of return where proper filter slot should have been created instead of the hack job the technicians did. Also the insulation was resting on hot flue which is a fire hazard. Lots of corners cut by technicians definitely reveal why ACE is able to beat competitors' quotes. Pictures of items that were fixed due to technicians shoddy work included.

• M

  Mock Curry

  1.0

  Ace Heating did warranty work for Rheem and really destroyed the vent pipe and left it that way--> only for me to find it 2 years later. The pipe was not installed vertically. Pictures below. I am absolutely disgusted with the fact that they left it in that condition. I was doing my routine filter cleaning and found water dripping from the bottom of the furnace. When I opened up the top panel I found the PUDDLE of water dripping from the CRAcked vent pipe. I then called for MORE repairs (a different company) to fix the repairs that should have been done right in the first place!! Think twice!

• A

  Annie Berger

  5.0

  ACE Heating & Cooling are awesome! I called late in the afternoon because my furnace was not working and they were out the next morning. Jeremy Becker was professional, friendly, and nice. He took his time explained everything he did and what was wrong with the furnace. Above all, he is a sweet, kind young man. I also spoke to Nick, the owner. He was also very friendly and nice. He is all about serving the community. I will be using them for all my future heating and cooling needs. And I will definitely recommend them to all my family and friends! Top notch company!

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