Ace Heating & Air
Shield, Hinesville, GA

Ace Heating & Air Reviews

3.5 stars based on 11 reviews

Featured Comments:

• M

  Madalyn Brock

  1.0

  STAY AWAY! They came out because my AC was leaking in my attic. Cleared the line and quickly left. Not bothering to actually look at the handler (right next to the lines). If they would have looked, they would have seen the handler was cracked and leaking water heavily. Since they missed this huge issue, I had additional water damage to my home and now have to re-do my floors. The people who came in after them to fix the issue could not believe they missed such a glaring issue. I tried to call ACE to give them a chance to make it right and they told my husband to take it up with my home warranty company...which is weird because it was this company who didn't do a good job. If you would have fixed it the first time I would have only had to replace my closet walls. By the time is was ACTUALLY fixed the water had made its way to my hallway floors. Really not good service.

• M

  Mehrdad St. Louis

  5.0

  Home warranty sent out a company to look into excess duct sweating and water leaking out of vents. Tech arrived and spent a whole 2 mins looking around air handler. Told me "it's probably a duct issue, but I don't go into crawl spaces so you need to call a different company" obviously not the reply I wanted to hear so I made calls to my warranty company and the business that they originally sent. Had my request moved to Ace and expected a call back the next day or so to set up an appt. Ace called immediately and was on-site in less than 20 mins. Found a disconnected duct and a hole in the plenum insulation which they promptly fixed and charged me nothing. Great customer service and the techs were extremely knowledgeable. I'll be using them exclusively from now on.

• M

  Michael Blanton

  5.0

  My wife and I came back from a nice little vacation to a crazy hot second floor. Our AC stopped working. After troubleshooting, I had to make a call to our home warranty office on a Sunday. They dispatched ACE. Could not be happier with the quick turn around, especially for a service call placed on a Sunday. Two techs from ACE were out this morning and were quick to troubleshoot. After testing power to the air handler, they found the thermostat was busted as it wasn't turning on, despite power getting to it. They had a direct replacement in the van, slapped it on and programmed it, and we were rocking AC again! The quickness in their work was especially welcome considering my wife and I work from home, and our office is upstairs was sweltering. They were very nice and pleasant to chat with; they were thorough in explaining what they were checking and why...I couldn't have been happier with them!

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