Accurate Heating & Air Conditioning
Bluebell, Santa Rosa, CA

Accurate Heating & Air Conditioning Reviews

4.9 stars based on 21 reviews

Featured Comments:

• N

  Nichole Romero

  5.0

  I contacted Daryl with Accurate Heating and Air Conditioning. He met with me and discussed my options for a new system. Daryl was very thorough in explaining what I needed and gave me choices and financing options. I appreciated his honesty and professionalism. Daryl and his team delivered a great product, quality service and took the time to protect my home and leave it cleaner than they found it.

  ---

  Response from the owner

  Thank you so much for your kind words and taking the time to write this review. We are so pleased that you are happy with our service!

• D

  David Fowler

  2.0

  I'm glad to see that most other people reviewing this company had good experiences. Normally, I would not write a review at all, but it never feels good to be overcharged or ripped off. Daryl (the owner), initially charged me $250 for a 15 minute consultation. I agreed to this over the phone because he said he would thoroughly go through my system and dig into the problems I was having. He literally spent one minute looking at my furnace, another few minutes chatting, and then asked for the $250 without having done anything. He then said it would be another $250 ($248 to be exact), to have his workers come back and "fix" the problem. They came today, and his workers were very friendly and professional. The big "fix" that cost $498 was a 5 minute job to disconnect a couple of thermostat wires from one spot, and then reconnect them a couple of feet away. Shame on me for not knowing how to do this myself, but shame on him for charging someone $500 for something that took 5 minutes.

  ---

  Response from the owner

  I’m sorry David that you feel that you had a bad experience. I did reach out to you after our initial visit and agreed that you may have been over charged on the visit. We both agreed that I would apply that payment to the cost of the repair which you agreed was fair. Our service pricing is based on a flat rate system pricing given upfront before proceeding with any work. I know because our vehicles are on a GPS tracking that the technician was at your home longer than 5 minutes. But if you feel that something was not done correctly on the repair or that he did not thoroughly evaluate your system operation after the repair was made I will be happy to send them back out at no charge to take care of any issues not addressed properly during the repair. Thank you David for leaving your review this is an opportunity for growth. If you have any questions and concerns please call me directly

• S

  Sandra Stephens

  5.0

  Daryl installed a new heating system for us and we are very pleased! He assessed our old system, made recommendations based on our needs and gave us choices and options for our budget. His crew was clean, prompt and polite. Accurate was a great company to work with.

  ---

  Response from the owner

  We are so happy that we could provide service that met all of your expectations. Thank you so much for your business and for leaving a review, it really makes a difference to us.

More reviews (7)