Absolute Comfort Technology,LLC
Mead, Yakima, WA

Absolute Comfort Technology,LLC Reviews

4.4 stars based on 55 reviews

Featured Comments:

• G

  Geneva Steward

  1.0

  My AC stopped working so I asked them to come out. I had incorrectly shut the door to my AC unit resulting in the AC turning off in my entire house. The technician told me that this was the problem within 5 minutes and I was billed $120, just for the technician to tell me that the door was closed incorrectly. I think that is an exorbitant price to pay for a 5 minute fix, but they require a one hour minimum. I was not informed of the pricing prior and if this is the case, they should have provided a maintenance service at the minimum to make it worth it. No service was offered. Had I known, I would have requested some type of service since they charge for an hour regardless. Bad customer service. Will not be returning.

• V

  V Herrera

  5.0

  Excellent customer service and professionally installed. Prior to contacting ACT, we had another heating/air company assess our home that failed us in every aspect. We decided to contact ACT, as our timeframe was very limited on getting work done. Luis provided excellent customer service and a same day estimate. He was patient with our questions, provided recommendations and did not limit us on our options to install central heat/air, to include duct work and removal of our wood stove. Thankfully, he was able to schedule us with an install date that worked with our timeline. The day of installation went smoothly with no issues. The crew was welcoming, informative and great to work with. They were very knowledgeable in installing a completely new system. We would recommend this company and it’s crew and plan to use them for any future use.

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  Response from the owner

  Thank you so much! We appreciate your business!

• D

  Daniel Hostetler

  5.0

  Update: ACT proved again why they are the right choice for my parents. A few weeks back during our major heat wave and just after 5PM they discovered that the A/C was not working and the home was warming up fast. After calling the After hours line and fearing they would be waiting a while for help the tech said he would be on his way over, from Sunnyside. Preparing to wait for a while, about 15 minutes later here arrives one of the service guys who lived closer and he had graciously agreed to come help. About 10 minutes after arriving their unit was back working and the problem was solved. That's the premium customer service they always deliver!! About a year ago my parents decided to purchase a new HVAC system for their home. After thoroughly researching products, costs and after meeting with numerous company reps they chose ACT and what a fantastic decision! These guys are knowledgeable, they provide great value but most of all, the customer service and professional staff is the best. This is the first place our family would recommend to anyone who asks us!

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