AB&B Air Conditioning and Heating
Brazos, Austin, TX

AB&B Air Conditioning and Heating Reviews

4.1 stars based on 7 reviews

Featured Comments:

• L

  Linda Bradshaw

  5.0

  Not only did William do maintenance on our AB&B AC system, he and his partner were professional, experienced and kind enough to find and repair a broken pipe which had caused us to be without water for a week. Their pricing is more than fair and I will never use anyone else for my AC/Heating needs. I highly recommend them. You won’t be disappointed.

• J

  Joseph Drummond

  5.0

  William is knowledgeable (Master license), hard working, dependable and has terrific customer service. His prices are fair and he’s honest and straightforward. I can’t say enough good things or recommend him enough for his quality AC/heating services!

• C

  Courtney Goza

  2.0

  Good work but poor customer service. Did work for us 3 years ago and service tech/owner chastised my husband for us trying to bargain shop our AC repair. Regardless, I was happy with the work and thought it was a fair price so I called them again this afternoon when our conductor went out. We were on our way to San Antonio for an appointment that I couldn't reschedule but we told the guy we would do our best to be home by 8 but that it might be a few minutes after. At first he was like I will be there at 8 then he said to call him when we got home. At 8 I called the main number and was told that "we didn't commit" and that they were now booked tonight and tomorrow. I told the lady that answered the phone that we talked to the owner and he said to call when we got home. She reiterated that we didn't confirm so she booked all of her techs. My husband then tried called to express his frustration at what happened since he was the one who had actually talked to the owner. He was hung up on the first time he called and was treated very rudely and constantly interrupted by the lady on his subsequent call. She tried to tell him that they didn't want to come out because we had already said that we had someone out there to do the diagnostic and they felt we were shopping. This was not the case at all. We had a friend who is well educated on all types of electric devices help us over the phone to narrow down what the issue was so that we could ascertain whether it was something we could fix or not. This was explained to the owner but he obviously did not pay attention to what he was being told. So long story short, I would NEVER call this company again and I would not recommend them because of how we were treated by them. The poor customer service is inexcusable. Received a letter from the owner about a month after this was published advising me that I was demonstrating how difficult I was being and and I would find it difficult in the future to obtain service from any company. He essentially called us liers by stating we weren't hung upon and some other points which were off base. It was in very poor taste.

More reviews (4)