Aaero Heating & Air Conditioning
Sweetser, Novato, CA

Aaero Heating & Air Conditioning Reviews

3.9 stars based on 14 reviews

Featured Comments:

• R

  Ray Brown

  3.0

  update: recently I requested a review and questions of the work done and Ernie responded with timely and professional answer to the request. Along with the other employees my experience has been good with the one exception being Dave the owner. I have added an additional two stars to the review. The other employees should be acknowledged for the service they provide. We always want to support local business. This was a $23,000 replacement of upstairs and downstairs heating furnaces, install new AC and clean all ducts of two story home. The job was scheduled for 2 to 2.5 days in mid-March but took twice as long due to moving men off our job for half days to go to another leaving us under construction over weekend. As job was nearing completion we mentioned the duct cleaning had not been done. We were told there was not enough time and would be back. We called for three months trying to get the job completed as contracted, left many messages with Judy (she's very professional and courteous) but did not receive a return call from Dave regarding the duct cleaning. Finally after three months we received a voice message from Dave stating: "We are unable to clean the ducts. The machine is down and we do not have the people AVAILABLE to do the job. Please deduct $225 from the invoice. " OK-find someone to duct clean a two story home for $225! no way I hope this helps someone looking for HVAC to avoid trouble.

  ---

  Response from the owner

  It is unfortunate, Mr. Brown, that we were unable to clean your ducts when we installed two high-efficiency furnaces starting on Wednesday, March 17. The heating portion was complete that Friday afternoon and we finished the A/C portion the following Monday, March 22. All our work was contained in the mechanical closet with doors and with no absence on site. Continuous. Thank you for the feedback that our Judy is professional and courteous. I see that you posted this after I left a message in late June because we have not yet received payment. May I look forward to receiving payment soon, minus the adjustment?

• y

  yeonwon kim

  1.0

  The technician has knowledgeable and professional. However he charged me $125.00 for diagnosis and $190.00 for the replacement of hot surface ignitor. The part cost is under $20 from Homedepo. I thought they charged me too much.

  ---

  Response from the owner

  You are right, Mr. Kim, the cost of the part is only a portion of the service, just as with auto repair. We came to your house, used specialized meters to determine the problem. Our service vans carry high-quality replacement parts so that we can repair your furnace right away. Thank you for recognizing that our technician was knowledgeable and professional. His technical skill allowed him to make the repair safely and to test the system to make sure it worked. We are proud of our well-trained staff and our ability to promptly get your furnace working again.

• C

  Carly Jefferson-Dow

  5.0

  Aaero Installed all the ductwork and heating/cooling systems in our remodeled home and they were wonderful to work with the entire time. I'm writing this review because of how well they handled an issue on our project. One of our cooling units (upstairs) was always temperamental -- it would work for a few days and then stop working. Aaero installed everything correctly, yet still came out multiple times to investigate, monitor, adjust, and replace parts on the system etc. The issue persisted. Turns out, the manufacturer was giving them faulty information and the parts, as designed, where not performing. Not only did Aaero fix the problem, they devised a solution (a customized fin) to get the air flowing in the right direction. My point is, they went above and beyond. They did whatever it took to solve the problem and take care of us as customers. Jeff, John, and Dave, are caring, responsive, committed, and innovative individuals, and I highly recommend you call them for your next project or HVAC need. Thank you, Aaero!

More reviews (2)