AAA Services, Inc
Independence, Merrillville, IN

AAA Services, Inc Reviews

4.9 stars based on 123 reviews

Featured Comments:

• G

  Ginger

  5.0

  If I could give these guys 10 stars I would, their team was absolutely AMAZING! We had an old HVAC system and have needed their services for repairs twice before (2 different things, as I mentioned, it was old :) Each time they showed up quickly and did a great job with the repairs. This last time, we came home to a very cold house and it was 20 degrees outside-we called them on a Thursday afternoon and they were there in an hour and a half--very quick response!! The gentleman worked on it and replaced a part. Then, 30 minutes later we had some water condensation that caused another issue-ugh! He came right back out and worked on it late into the evening. Again, amazing service! We decided to get a new system instead of trying to repair yet one more time our 20 year old system. They were able to fit us in the next day and Dan, Ben, Kevin, Andrew and Rick all did such a thorough job-we are warm & happy. Their team was professional the whole time and reasonable pricing. Don't wait, call them now!

• A

  Alice Marie

  5.0

  Professional, quick and great prices! Really took the time to go over everything with me and answer all my questions! Guys did a great job cleaning up after themselves and are all so polite. Only people I'll call! Really pride themselves in giving you the best deal not just trying to make a profit!

• R

  Rev. Michael LIght

  2.0

  I contacted AAA on 8/28/21 by email due to my water heater needed to be relite. No one contacted me so I called 8/30 and was told she'd send plumbers out, 2 came out, one I recognized from previous work on my toilet, they said the pilot light would not light, took out the pilot light assembly and showed me a small crack and said it would have to be replaced. One of the men, said it was manufactured in 2008, but I had it installed 2014, and he really didn't like putting new parts in old heaters, and asked if I wanted to replace it, I said not now let's see if the repair works, he said he'd order the part and takes about two days to come in. They left the parts on the floor with exposed wires hanging out and left. I called the next day to follow up and was told part would be in Thursday, no one called,I called Friday and was told she'd check with plumbers and call me back,no one ever called! More than 10 days with no warm water for.me and my family. Terrible way of doing business, had another company install new one.

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  Response from the owner

  Rev. Light, I apologize if there was a miscommunication or a lack of communication. We take great pride in the level of service we provide and our communication with our valued customers. The part that was ordered was on back order but you should have been called and notified of the back order and we would have been happy to install a new unit for you that day and you were given a price for a new water heater since that is what our plumber recommended. This is an unfortunate incident and is an isolated occurrence. If this is the fault of our customer service or plumbing department i sincerely apologize and would like to speak to you about this at your earlies convenience. Rick S. - owner

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