A New Image Heating & Cooling
Renaissance, Warrensville Heights, OH

A New Image Heating & Cooling Reviews

4.5 stars based on 111 reviews

Featured Comments:

• J

  Jessica Sarnese

  5.0

  These 5 stars are for Gilbert, the technician that came to my home. He was timely, very knowledgeable, respectful, great with my pup, and got the job done. The woman on the phone that scheduled my appointment was also very pleasant, so in terms of staff they are great. I think the markups on parts are a bit high (i.e. a $7 part was like $199 installed in a few minutes) but in a pinch they did what I needed.

• L

  LaQues Harrison

  3.0

  The service technician who came to the home was courteous and professional, however the pricing of the service was ridiculous. Through the chaos of the winter storm, my neighbors’ shoveled snow blocked the outside vent to my furnace which prevented the furnace from igniting. So, the simple fix of clearing the snow from the vent costed me $230. The company was not helpful at all in realizing that this was a ridiculous amount for the service performed. I’d recommend going with another company that doesn’t price gauge.

• t

  tom wymer

  5.0

  We have used A New Image Heating & Cooling for our maintenance for 2 years. We knew our 25 year old furnace was probably on borrowed time and when they came out for maintenance this year they notified us it was probably time. Tim Metzko got us scheduled promptly for a new furnace install within a week which wasn't a problem due to the weather not turning yet (October). The crew that came to replace the furnace was very professional and clean. They showed me how every thing worked so I wasn't left with questions after they left. Additionally scheduling maintenance with prior companies could sometimes be weeks out, A New Image will always find openings within 7-10 days for maintenance so you can have piece of mind going into the extreme weather seasons. I strongly recommend using them for all your HVAC needs!

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