A&J Sales & Service
Floyd, Sioux City, IA

A&J Sales & Service Reviews

2.5 stars based on 47 reviews

Featured Comments:

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  Michael Olson

  1.0

  We were pointed to A&J by our appliance manufacturer as a warranty servicer. However, the unit we had was out of warranty. They indicated a bad part and needed to order a new one. Once ordered & charged, they came to complete the repair. However, the tech said the wrong part was ordered and had to re-order. They would contact with me with next steps. It’s been 2 months and multiple attempted contacts by me and they have become completely unresponsive. No longer answering phone calls at all.

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  Matthew Woodall

  1.0

  Company was set up twice to repair my ice maker. This was a warranty from lowes. This company did not call and no showed both times. Worst customer service I have ever seen , would not use this company for anything.Also they lie, said they had wrong number, but called me on my cell phone to confirm the appointment. So don't believe anything these guys tell you.

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  Response from the owner

  We apologize for your missed appointments, we did try to confirm someone was available before the Tech was in route as you are out of town; The contact phone number that was provided was answered and informed us not to call back as this was incorrect even though we had confirmed this number with you multiple times. Unfortunately we don’t travel out of town unless we can confirm the appointment. Please contact us with the correct phone number so we can contact you and resolve this issue, Thank You.

• K

  Keith Lipetzky

  1.0

  This company is very difficult to work with. They often will be a middle-man facilitator in terms of their servicing and they often leave questions unanswered, take days to follow-up and more. This company failed to finish a job that was paid for ( by a third party ). I reported an issue to this company and it took them several days to finally get someone out, they communicated almost nothing on this visit ( timeframe, etc. ). During this visit they sent a non-HVAC person to simple confirm what the reported issue already was. Fast-forward about a week and they are switching things around on their end in terms of their companies they are working with, even communication with the original contractors and they communicate non of this to the clients they are working with, in this case myself. You will have to reach out to them multiple times to get information and often you will get no information. As status updates and change requests happen in your service ticket they will not inform you of this unless you actively reach out and ask for information. Then once you are conversing with someone the person on the phone is difficult to work with, not kind and is not empathetic at all regarding issues caused by themselves. Additionally when I came to see their work it was suspected that their job was not complete as they left cardboard, half cut PVC, cut wires and much more. ( image is attached to show this ) I filled up a 33 gallon trash bag of the scraps they left behind. In this pic you can also see they did not level the AC units. They later informed us that an employee decided to walk off the jobsite and they did not finish the original job. But they also made no effort to finish the job, additionally did not communicate this to the property owner. Very disappointed in this company, both in terms of the work they perform and certainly their customer relations, very low quality servicing in nearly every aspect. Would not recommend.

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